Manager Accounts Receivable

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Manager Accounts Receivable

PRIMARY PURPOSE: The Manager of Accounts Receivable oversees and directs AR collections and cash-application activities, ensuring timely and accurate application of service fee payments, collection of outstanding receivables, strict adherence to company credit policies, and alignment with financial objectives. This role provides leadership for AR operations, drives process improvements through automation and best practices, and ensures compliance with regulatory requirements and internal controls. The Manager collaborates closely with cross-functional teams to resolve disputes, strengthen customer relationships, and optimize cash flow. Additionally, the position monitors key performance metrics such as DSO and aging reports, implementing corrective actions to minimize credit risk and support overall business performance.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Provides leadership and guidance to cash-application and collections team members to achieve performance targets including coaching, mentoring, and setting clear objectives aligned with organizational goals.
• Provides oversight and drives process improvements in cash-application and collections workflows and systems leveraging automation tools and best practices to increase efficiency and reduce Days Sales Outstanding (DSO).
• Interacts with senior management to develop strategies for AR collections and credit risk management ensuring alignment with company financial objectives and risk mitigation policies.
• Oversees daily cash application processes to ensure timely and accurate posting of customer payments to accounts receivable.
• Verify and reconcile payment discrepancies, including short pays, overpayments, and unidentified funds, ensuring proper resolution and documentation, implementing corrective actions to reduce aging of unapplied cash and improve cash flow.
• Collaborates with Sales, Customer Service, and Finance teams to resolve disputes and improve customer experience, foster strong cross-functional relationships and implement root-cause solutions for recurring issues.
• Presents analysis, reports, and recommendations to stakeholders and senior leadership including aging reports, cash flow forecasts, and actionable insights to support decision-making.
• Develops and enforces AR cash-application and collections policies, procedures, and guidelines ensuring consistency, compliance, and continuous improvement across all AR operations.
• Ensures compliance with regulatory requirements and internal controls including adherence to SOX standards, GAAP principles, and company audit protocols.
• Monitors key metrics (DSO, aging reports) and implements corrective actions as needed using data-driven approaches to optimize collections performance and minimize bad debt exposure.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Supervises remote collectors, give direction on customer prioritization, give guidance on communication content, triage disputes and escalations received by staff.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing
Bachelor's degree in Accounting from an accredited college or university preferred.  Licenses as needed.

Experience

Seven (7) - Nine (9) years of related experience to include areas of supervision, project management and related field experience including writing/editing or equivalent combination of education and experience required. 

Background in AR Collections, 3+ years in a supervisory or management role

Skills & Knowledge

• Demonstrates excellent oral and written communication skills, including the ability to present complex financial concepts clearly to non-financial stakeholders and senior leadership
• Proficiency with ERP systems (SAP, Oracle, NetSuite) and AR automation tools; advanced Excel skills; familiarity with reporting tools (Power BI, Tableau)
• Advanced data analysis for aging reports, forecasting, and trend interpretation
• Strong time management and organizational skills with the ability to prioritize in a high-volume environment, manage multiple deadlines, and ensure timely completion of AR processes and reporting
• Demonstrates excellent interpersonal skills with the ability to build strong relationships and collaborate effectively  while fostering alignment and resolving AR-related issues
• Proven management experience in managing AR teams,
• Negotiating experience with clients on payment terms and dispute resolution.
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work effectively in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.