Job Description:
Role Title: Manager Accounts Payable (L08)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities for all to take up leadership roles.
Organizational Overview:
This role sits within the Accounts Payable (AP) team in Synchrony’s Source-to-Pay (S2P) organization. AP enables accurate, compliant, and timely supplier payments while supporting supplier relationships and improving financial efficiency through standardization, automation, and scalable best practices across global operations.
Role Summary / Purpose:
The Lead, Accounts Payable (Level 8) is accountable for enterprise AP process governance across invoice-to-pay. The role independently leads complex initiatives to improve controls, compliance, supplier experience, and operational performance using Coupa/Oracle capabilities and automation (including AI-enabled tools). This role influences outcomes through cross-functional partnership and data-driven recommendations, without direct people management responsibility. The role also provides functional ownership of key India AP operational coordination activities (invoice intake/documentation, MSME tracking, TDS coordination, accruals, and audit support) in partnership with India Core Finance.
Key Responsibilities
Maintain AP standard work for invoice-to-pay, including SOPs and key controls.
Ensure AP teams in US, India, and Philippines follow standard workflows and meet agreed service levels.
Handle Tier-3 escalations and drive closure of complex issues (PO/receipt mismatches, duplicates, supplier master issues, tax/withholding).
Manage India invoice intake, including logging, compliant storage, and maintaining audit trail.
Ensure physical invoices are shared/handed over to India Core Finance on time for processing and compliance.
Own the MSME tracker: monitor aging, escalate delays, ensure on-time statutory payments, and provide projected payment updates.
Act as AP SME for SOX/internal controls: ensure required documentation/evidence is available and audit-ready.
Support internal/external audits by providing evidence, answering queries, and closing action items.
Partner with Tax, Controllership, Procurement, and India Core Finance on tax validation, withholding, and India TDS coordination.
Lead Coupa/Oracle UAT testing and release readiness, including test execution and sign-off.
Build and maintain KPI dashboards, and drive automation/continuous improvements to increase touchless processing.
Support month-end/year-end close by clearing backlogs, maintaining cutoff discipline, and reporting AP aging/risk.
Prepare and submit India month-end accrual inputs and supporting schedules to India Core Finance.
Required Skills/Knowledge:
Bachelor’s degree in finance, Accounting, Business, or related field with 4+ years of Source-to-Pay/Accounts Payable experience or in lieu of a degree 6+ years of experience required.
Strong AP/S2P process expertise with ownership of invoice-to-pay execution, controls, and exception handling.
Hands-on proficiency in Coupa AP and/or Oracle AP (or comparable AP platforms).
Proven capability in issue resolution and root-cause analysis (trend analysis/KPIs) with clear documentation.
Strong stakeholder management and communication across Procurement, Finance, Tax, Treasury, and suppliers.
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Desired Skills/Knowledge:
End-to-end Procure-to-Pay knowledge (Req-to-PO, receiving, invoicing, supplier enablement)
Experience leading automation/AI initiatives (OCR/IDP, RPA, workflow automation, intelligent routing). Working knowledge of India MSME requirements and India TDS coordination in an AP context.
Eligibility Criteria:
Bachelor’s degree in finance, Accounting, Business, or related field with 4+ years of Source-to-Pay/Accounts Payable experience or in lieu of a degree 6+ years of experience required.
Work Timings: 2PM - 11PM IST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L04+ Employees can apply
Grade/Level: 08
Job Family Group:
Finance