Reporting to the Director of GA Investment Accounting, the Manager, Accounting and Business Support plays a key role in advancing the optimization, scalability, and effectiveness of GA investment accounting operations. This role is primarily accountable for leading strategic initiatives, driving continuous process improvement, enhancing data quality, and strengthening controls across investment accounting workflows.
Position Responsibilities:
Lead and deliver strategic initiatives within GA Investment Accounting & Business Support team, including end‑to‑end process redesign, operating model enhancements, and optimization of accounting workflows to improve efficiency, scalability, and control.
Evaluate existing investment accounting processes to identify risks, gaps, and opportunities for standardization, automation, and operational improvement.
Design, implement, and maintain investment accounting processes, controls, and procedures in alignment with accounting standards, SOX requirements, regulatory expectations, and audit best practices.
Review and analyze financial results, investigate variances and anomalies, and provide insights to support management decision‑making and risk management.
Champion data governance and quality standards, including reconciliation practices and reporting consistency, to support reliable financial and regulatory reporting.
Support the preparation and ongoing enhancement of management and regulatory reporting, with a focus on sustainability, accuracy, and efficiency.
Represent GA Investment Accounting & Business Support team in cross‑department forums, working groups, and project governance structures.
Promote a culture of continuous improvement, operational excellence, and innovation across GA Investment Accounting & Business Support team.
Required Qualifications:
University degree in accounting, finance, business, or a related field. CPA designation is an asset.
Minimum 7 years of relevant experience in investment accounting, financial reporting, or related disciplines.
Strong knowledge of investment accounting principles, financial controls, and period‑end close processes.
Demonstrated experience leading process improvement initiatives or cross‑functional projects.
Proven ability to analyze complex processes, identify root causes, and design practical, sustainable solutions.
Strong stakeholder management skills, with the ability to influence across functions and levels.
Highly organized, adaptable, and able to manage multiple initiatives concurrently in a dynamic environment.
Advanced proficiency in Microsoft Excel and solid working knowledge of Microsoft Office applications.
Preferred Qualifications:
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Proven experience leading process improvements, optimizing workflows, or implementing new technologies.
Experience with investment accounting systems, general ledgers, and automation platforms.
Experience using Microsoft Power BI and Power Automate to support reporting, automation, and process improvements.
Familiarity with SOX control requirements, as well as internal and external audit processes.
When you join our team:
We’ll empower you to learn and grow the career you want
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
As part of our global team, we’ll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Montreal, QuebecWorking Arrangement
Salary range is expected to be between
$88,800.00 CAD - $138,800.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.