Management & Program Analyst

Management & Program Analyst

Department: Department of Veterans Affairs

Location(s): Smyrna, Georgia, Fort Riley, Kansas, Topeka, Kansas, Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, California, Denver, Colorado, Washington, District of Columbia, Miami, Florida, Atlanta, Georgia, Chicago, Illinois, Indianapolis, Indiana, New Orleans, Louisiana, Boston, Massachusetts, Minneapolis, Minnesota, Kansas City, Missouri, Albuquerque, New Mexico, New York, New York, Oklahoma City, Oklahoma, Portland, Oregon, Austin, Texas, Hot Springs, South Dakota, Waco, Texas

Salary Range: $90925 - $118204 Per Year

Job Summary: As the Management and Program Analyst, the incumbent will be responsible for developing and executing Member Service (MS) human capital management programs in support of the overall mission and strategy of Member Service. He/she will be supervised by the Supervisory Program Specialist, GS-0343-14.

Major Duties:

• The selectee will provide expert advice and guidance on broad projects and programs within Member Services. Guidance will require extensive interpretation of original legislative and judicial intent and advise on revisions to existing policies and programs to meet requirements. Oversees and assesses organizational need by means of surveys, focus groups, employee feedback, trend analysis etc. Major duties include but are not limited to the following: Serves as the strategic planning authority and expert who determines Member Service workforce needs through detailed analysis of employment and demographic data, current and anticipated missions and programs, and changes in training methods and technology. Oversees a variety of Member Services mission oriented organizational development programs to include onboarding and leadership development. Develops training for Member Services unit level facilitators using organizational development techniques in how to improve trust, developing a positive culture, and building relationships throughout the organization. Provides strategic planning authority and determines agency workforce needs through detailed analysis of employment, demographic data, current and anticipated missions and programs, and changes in training methods and technology. Performs a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. Extracts information from survey and data gathering, summarizes, and identifies significant trends and issues, analyzes, evaluates, and develops continuous improvement strategies. Plans, coordinates, designs, implements, and evaluates the new employee's onboarding that includes a sponsor program. Extracts, summarizes, identifies significant trends and issues, analyzes, evaluates, and develops guidance, and services to continuously improve the knowledge and skills of program participants. Implements knowledge-sharing strategies for new or revised policies and practices to support strategic succession planning management activities. Formulates and administers strategic management plans and human capital programs and goals for the agency. Plans, coordinates, designs, implements, and evaluates the leadership development and mentorship program for both supervisors and non-supervisors. Develops training for unit level facilitators using organizational development techniques in how to improve trust, developing a positive culture, and building relationships throughout the organization. Advise and provides training to leadership and management throughout program development, implementation, and provides leadership in the development of short and long-term objectives. Responsible for the development of technical, leadership and management career tracks and implementation of required and desired training through individual development plans for MS employees. VA offers a comprehensive total rewards package: VA Total Rewards Work Schedule: Monday thru Friday - 8 hour shift between the hours of 6:00 am - 6:00 pm (TBD by supervisor) Remote: This position is not authorized for Remote work. Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description Number: 06010A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: utilizing qualitative and quantitative techniques to assess complex management processes and develop long-range plans, goals, and objectives for agency administrative programs; extracts information from surveys and other databases/information sources in order to identify significant trends and issues, and develops continuous process improvement strategies; and provides expert advice and guidance on agency projects and organizational management programs to include strategic human capital management programs. You will be rated on the following Competencies for this position: Analytical Reasoning Communication Strategic Thinking Teaching Others

How to Apply: Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Application Deadline: 2026-05-06