Management & Program Analyst

Management & Program Analyst

Department: Department of Veterans Affairs

Location(s): Dallas, Texas

Salary Range: $67100 - $87235 Per Year

Job Summary: The Primary Purpose of the Position: to conduct a variety of analytical studies of data, personnel processes, provided advice and recommendations that affect the effectiveness and efficiency of Medical Service; and to serve as the Medical Service ADPAC. The Organizational Location of the Position: Medical Service, VA North Texas Health Care System (VANTHCS), Dallas, TX.

Major Duties:

• Duties include but are not limited to: Data Collection and Analysis The employee plans and conducts comprehensive analytical studies of the Medical Service administrative processes and procedures to measure effectiveness and efficiency. Conducts data validation studies to ensure that accurate data are entered and collected correctly and timely by Medical Service personnel regarding inpatient and outpatient activities. The employee plans and conducts comprehensive analytical studies of the Medical Service subspecialties' data such as: appointment delays, expenditures, productivity, and other data to measure effectiveness and efficiency of the Service. Technical Computer Support As the Medical Service ADPAC, attends required meetings and works closely with Office of Information and Technology (Region 2) (Ol&T) and the Health Informatics' Clinical Applications Coordinators (CAC). ADPAC coordinates requests for VA remote access for all of the Medical Service employees; develops training guidelines and materials; troubleshoots hardware and software errors computer related issues and problems for Medical Service employees' needs; reports unresolved software errors to Ol&T; and coordinates and implements Medical Service packages. Attends ADPAC Committee meetings. Technical Computer Support Resident and Medical Student Coordinator. Provides initial computer access and CPRS training to residents rotating through Medical Service. Trains medical interns, residents, fellows, medical students, staff physicians, physician assistants, nurse practitioners, nurses and all Medical Service personnel on all relevant computer applications. Works closely with the CPRS implementation team to provide training materials and classes on new functionalities. Designs and develops the annual Housestaff Manual. Technical Computer Support Surveys Medical Service staff members to determine what additional ADP resources are needed. Tests new versions of computer software. Analyzes Medical Service functional areas to identify practical automated data processing (ADP) applicability. Reviews and analyzes existing ADP functions in Medical Service areas to determine relevancy and currency of information processes. Works closely with OI& T and CAC: reviews and/or recommends changes to new or existing ADP programs. Evaluates circumstances where operational procedures are needed or Vista packages need revision. Implements/installs new releases or updates periodically; reviews and tests the software in the test account. Program Support Attends committee meetings in place of Administrative Officer as requested. In addition, incumbent serves as liaison between the Service and ACOS Education. Incumbent is a member of the Education Committee that oversees the Residency Program. Prepares and delivers oral presentations such as briefings, training sessions, consultations, and strategy sessions with Medical Service staff to resolve controversial matters and convey information and to propose changes. Develops and prepares a variety of correspondence and other documentation, i.e., formal letters, papers, reports, studies, briefings, charts, etc. Assists Administrative Officer in such duties as updating policy and procedure manuals, collecting statistical data, maintenance of workload records, and other related duties. PIV sponsor and manager for Medical Service. Talent Management System Administrator for Medical Service. Work Schedule: Monday - Friday, 7:30am to 4:00pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD091100 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: CUSTOMER SERVICE: Liaison for service and participates in the resolution of interdepartmental problems, complaints, and grievances.; TECHNICAL COMPETENCE: Performs database administration and management, and implements decision support services. ; and TECHNOLOGY AWARENESS: Responsibility for the maintenance of equipment and facilities, and knowledge of technologies and their applications as it relates to business processes of information systems to meet organizational requirements. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 year of graduate education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12946225. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/01/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-05-01