MANAGEMENT CASE ANALYST

MANAGEMENT CASE ANALYST

Department: Department of the Navy

Location(s): Broadway Complex, San Diego, California

Salary Range: $70507 - $91664 Per Year

Job Summary: This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Major Duties:

• You will serve as the Casualty Assistance Calls (CACO) case management analyst supporting the Casualty Assistance Calls and the Funeral Honors Support (CACP/FHS) programs.
• You will manage and analyze casualty cases for the Casualty Assistance Calls Program, assessing progress, and ensuring eligible beneficiaries receive all entitled survivor benefits.
• You will establish functions and best practices for cost reductions to ensure fiscal compliance.
• You will liaise with next of kin and beneficiaries to explain survivor benefits, obtain necessary authorizations, and forward documents for processing.
• You will ensure appropriate Funeral Honors details for deceased active duty, retired and veteran military members are provided under the CNRSW area of responsiblity.
• You will arrange and schedule appropriate full or partial military funeral honors including religious services for all eligible retirees, veterans and active duty service members.
• You will maintain databases for deceased cases, very seriously ill or injured service members, family and survivor benefits payouts.
• You will conduct data entry into the Defense Casualty Information Processing System (DCIPS) and monitoring survivor benefits for timely database input.

Qualifications: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-7 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Applying comprehensive subject matter expertise in Casualty and Funeral Honors programs, survivor benefits, DCIPS reporting, and the Navy Goldstar Program; Instructing large groups of officer and enlisted personnel while providing technical guidance to Commanding Officers to ensure accurate next-of-kin notifications; Evaluating complex case files and developing program efficiency improvements to be presented to senior leadership; Managing seamless warm handoffs for bereaved families to ensure they receive compassionate and professional support throughout the process; and Executing Government Purchase Card GPC funding obligations and participating in mass casualty contingency operations with flexible on-call availability. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Interested Applicants must submit resumes/application packages to: Frederick.a.cetnar.civ@us.navy.mil Facsimile applications will not be considered. All resumes/applications must be received no later than the close date of this flyer. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

Application Deadline: 2026-05-12