Management and Program Analyst (Technical Support Management Specialist)

Management and Program Analyst (Technical Support Management Specialist)

Department: Department of Transportation

Location(s): Hampton, Georgia

Salary Range: $79607 - $123398 Per Year

Job Summary: Administrative support employee that is capable of supporting any and all technical programs associated with air traffic.

Major Duties:

• Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe. Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assist more experienced analysts in creating comprehensive reports from data and analysis as requested by management. Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, Ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and/or other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers. Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or professional.

Qualifications: To qualify for this position you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to FV-G, FG/GS-10/11. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position. Specialized experience for this position includes: •Experience performing technical support duties involving the application of FAA policies and procedures to operational matters, such as maintaining statistical or informational records; providing procedural information to others. •Skill in conducting safety trend analysis and database management in large organizations to evaluate program effectiveness and recommend improvements. •Experience working in the field of Aviation Transportation Systems to gather and extract data from multiple sources. •Experience using various data management tools, such as Excel, and Tableau, etc., to analyze and to derive innovative findings from multiple data sources and then effectively communicate complex concepts that foster understanding for enhanced decision-making for multiple customers and stakeholders. •Experience and /or knowledge in fulfilling requests from multiple lines of business (LOBs) such as Flight Standards, FAA Litigation, NTSB, FOIA, Flight Service, SERCO, National Weather Service (NWS), FAA Automation, Tech-Ops, ATO Safety Group. •Serve as subject matter expert (SME) for several different automation applications/tools to review and investigate incidents such as MiroEARTs radar data, SatoriM playback tool, FALCON playback tool, Camtasia, Digital Audio Legal Recorder (DALR), ADS-B Performance Monitor, and SkyReplay for the ATOP system. Experienced in CEDAR for all AT facilities and frequently troubleshoots technical issues for the workforce. Utilizes AAP Portal, Business Objects, Knowledge Services Network (KSN), Huddle, AISR, Defense Internet NOT AM Service. Tests, troubleshoots, analyzes, and makes recommendations for the FALCON with ADS-B development and testing. Tests, troubleshoots, analyzes, and makes recommendations on the FALCON for MEARTS testing. Enables the development team to finalize a FALCON playback tool that can be used for MEARTS radar and include ADS-B tracks that can be used across the NAS as well as other MEARTS facilities. Qualifications must be met by the closing date of this vacancy announcement. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

How to Apply: Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.

Application Deadline: 2026-05-07