Department: Department of the Treasury
Location(s): Anchorage, Alaska, Birmingham, Alabama, Little Rock, Arkansas, Phoenix, Arizona, Fresno, California, Lake Forest, California, Los Angeles, California, Oakland, California, Sacramento, California, San Diego, California, Denver, Colorado, Hartford, Connecticut, Washington, District of Columbia, Washington, District of Columbia, Newark, Delaware, Clearwater, Florida, Jacksonville, Florida, Plantation, Florida, Atlanta, Georgia, Honolulu, Hawaii, Des Moines, Iowa, Boise, Idaho, Chicago, Illinois, Springfield, Illinois, Indianapolis, Indiana, Wichita, Kansas, Covington, Kentucky, Louisville, Kentucky, New Orleans, Louisiana, Andover, Massachusetts, Boston, Massachusetts, Baltimore, Maryland, Augusta, Maine, Detroit, Michigan, Saint Paul, Minnesota, Kansas City, Missouri, Saint Louis, Missouri, Jackson, Mississippi, Helena, Montana, Charlotte, North Carolina, Greensboro, North Carolina, Fargo, North Dakota, Omaha, Nebraska, Portsmouth, New Hampshire, Springfield, New Jersey, Trenton, New Jersey, Albuquerque, New Mexico, Las Vegas, Nevada, Albany, New York, Brooklyn, New York, Buffalo, New York, Holtsville, New York, New York, New York, Cincinnati, Ohio, Cleveland, Ohio, Oklahoma City, Oklahoma, Portland, Oregon, Philadelphia, Pennsylvania, Pittsburgh, Pennsylvania, Guaynabo, Puerto Rico, Guaynabo, Puerto Rico, Providence, Rhode Island, Columbia, South Carolina, Sioux Falls, South Dakota, Memphis, Tennessee, Nashville, Tennessee, Austin, Texas, Dallas, Texas, El Paso, Texas, Farmers Branch, Texas, Houston, Texas, Ogden, Utah, Richmond, Virginia, Burlington, Vermont, Seattle, Washington, Milwaukee, Wisconsin, Parkersburg, West Virginia, Cheyenne, Wyoming
Salary Range: $106437 - $172980 Per Year
Job Summary: Taxpayer Advocate Services This job (or announcement) is open to current permanent IRS competitive service employees in the Taxpayer Advocate Service business unit WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major Duties:
Qualifications: Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience includes: Applying federal tax law, IRS policies, procedures, and Internal Revenue Manual (IRM) provisions to analyze complex case processing trends, identify procedural barriers impacting taxpayers, and recommend corrective actions; Recommending organizational and staffing adjustments based on workload modeling, complexity, inventory projections, and evolving tax law or policy changes affecting taxpayer populations; Designing and implementing improvements to methods, procedures, and internal controls to enhance efficiency and quality in case advocacy, systemic advocacy, and cross-functional IRS coordination; Planning and establishing operating procedures for special initiatives or projects, including developing guidance, training materials, and performance measures related to procedural changes or technology changes. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 05/14/2026. To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12947140. Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.) Click the Submit Application button. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability. Set aside up to 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources. Visit USA Hire Online Help for online assessment information, system requirements, reasonable accommodations, and what to expect next. Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. USA Hire Assessment Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed. To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Application Deadline: 2026-05-14