Management Analyst II

Posting Close Date: 

Applicants must submit their completed application by 01-11-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.

Applications received that do not contain a resume and a cover letter with responses to the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.

In your cover letter, please ensure to include responses to the following:

1. Please provide a summary of your experience with Customer Information Systems (CIS) and Advance Metering Infrastructure (AMI) systems. Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

2. Please describe your experience in high-level leadership collaboration. Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

3. Provide a summary of your experience in forecasting and analyzing data.
Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

4. Provide a summary of your experience implementing process improvement initiatives. Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

5. Detail your experience providing analytical support in a government or public agency setting. Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

6. Describe your skills and experience with Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, data analysis, and reporting). . Include the name of the employer(s) where you gained this experience, your job title, and dates of employment.

7. Do you possess a valid and unrestricted driver’s license? Do you have at least two (2) years of driving experience? Have you had a DUI in the past two (2) years?

If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience the information must be verifiable in your resume and cover letter.

WHAT HAPPENS NEXT: The highest scoring applicants who meet the minimum qualifications will be invited to participate in a testing process which will consist of two components:

1. Data Analysis Practical Exercise (to be completed before interview)
2. Power Point Presentation & Interview

Applicants will be scored on their ability to analyze utility work order data, identify trends, present findings clearly, and demonstrate analytical thinking.

NOTE: Qualified applicants will receive the Data Analysis Practical Exercise materials by 5:00pm (Arizona time) on Friday, January 16, 2026.

SAVE THE DATE: The presentation and interview will be held January 21, 2026, and January 22, 2026, as needed.

Recruiter contact information: If you have any questions, please contact Roxie Escarcega at roxie.escarcega@tucsonaz.gov or (520) 837-2138.

ABOUT THIS JOB

The Management Analyst II position in the City of Tucson’s Water Department supports the Customer Service Division with critical data management and further supports the successful execution of ongoing high-priority initiatives. This position serves as a pivotal role in data analysis of existing processes and systems while focusing on identifying insufficiencies and serves as a liaison for the division in analytical analysis. 

Work is performed under the supervision of the Water Administrator. This position does not supervise.

Essential duties include but are not limited to:

• Conducts research, gathers data, and performs analytical studies on departmental programs, policies, and operations; identifies inefficiencies, recommends process changes, and contributes to implementation research and development.

• Prepares analytical reports, presentations, charts, summaries, and other written materials that clearly communicate findings and supports management decision-making.

• Supports special projects, including conducting in-depth data analysis, collaborating across divisions, and assisting with new program or system implementations.

• Updates and manages dashboards in PowerBI ensuring transparency that directly supports leaders throughout Tucson Water.

• Performs other duties as assigned.

Working Conditions:

Mostly office environment. This position will be expected to operate a city vehicle.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree

Experience: Three (3) years of relevant experience

Driving Requirement: A valid and unrestricted driver’s license with two (2) years of licensed driving is required
 
Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.
 
 PREFERRED QUALIFICATIONS:  

The ideal candidate will possess the following:
 
1. Experience with Customer Information Systems (CIS) and Advance Metering Infrastructure (AMI) systems
2. Experience in high-level leadership collaboration
3. Experience in forecasting and analyzing data
4. Experience in implementing process improvement initiatives
5. Experience providing analytical support in a government or public agency setting
6.    Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, data analysis, and reporting) 
 

POSITION DETAILS

Job Profile

J0868 - Management Analyst II

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G107

Hourly Range

$26.57 - 39.86 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Water Utility

Department Link

https://www.tucsonaz.gov/Departments/Water

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Roxie Escarcega (49375)

Recruiter Email

tw_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.