Description -
Job Summary
To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.
The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and proactively solve employee experience issues for customers. The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams.
Responsibilities
Analyze, baseline, and benchmark customers’ digital experience scores to drive actionable insights for ongoing operations.
Influence customer IT business decisions using proven data analytics and business insights.
Lead data analysis projects from end to end, including business and data requirements gathering, data modeling, data validation, and visualization
Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes.
Stay current on new product features and technologies to the level required for the above activities.
Education & Experience Recommended
BA/BS preferred in computer science, computer engineering, or mathematics.
Minimum of 5-8 years of relevant experience in technical consulting, data analytics, and IT operations roles
Ability to perform data analysis on large datasets to drive actionable insights and automation
Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis.
Nexthink, WXP, 1E working knowledge is highly valued
Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
Experience with enterprise transformation projects
Good knowledge of IT operations and ITIL methodology
Ability to quickly learn new technologies in an unsupervised environment
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Fluency in English, with excellent written, digital, and verbal communication skills; knowledge of other languages would be a plus
Preferred Certifications
NA
Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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Job -
Data & Information TechnologySchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"