Maintenance Supervisor

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create a new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

About the Role

Reporting directly to the Field Operations Manager, we are seeking an energetic, proactive, and highly motivated Maintenance Supervisor to join our Cape Town team. In this position, you will lead an operational service delivery team responsible for ensuring that KONE consistently meets its customer commitments safely, punctually, and at the highest standards of quality.

The Maintenance Supervisor plays a key role in building customer trust, delivering value, and fostering long-term loyalty. For this reason, we are looking for someone with a proven track record as a self-starter who truly understands the principles of service excellence. The ideal candidate is influential, results-driven, and possesses strong commercial acumen.

Key responsibilities

• Take full ownership and lead the maintenance team to ensure safe, high-quality, and complete-on-time delivery of maintenance solutions.
• Represent KONE in interacting with customers and other stakeholders.
• Support the sales team in following up with sales leads and providing KONE service and technical experience.
• Be there for the maintenance team in solving and closing the open callouts and reacting in case of stopped equipment and other safety issues.
• To lead the delivery of service according to the service contract requirements, time limits, and the KONE quality standards, and according to local regulations.
• Prepare the overall maintenance program and resource planning.
• Manage the maintenance team, including daily human resource management (absences, time sheet review/approvals) and report project progress (schedule, maintenance hours, fitter time sheets, budget and risk analysis) to the management team.
• Maintain accurate documentation and use the KONE tools available.

What we’re looking for

• Hold a Trade Test, Diploma or higher in Mechanical or Electrical Engineering.
• Minimum 3 - 5 years’ experience in the elevator and escalator industry is a must.
• Effective leader and coach with the ability to motivate a successful team.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Ability to work together as a team and promote a harmonious environment.
• Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus.
• Excellent English communication.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/