Mail Technician

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Description:

The Mail Technician is responsible for supporting a high‑volume, fast‑paced mail operation that services multiple business units across the organization. This role plays a critical part in ensuring the timely, accurate processing and distribution of incoming and outgoing mail, packages, and courier shipments. Due to a significant increase in overall workload and mail volume, this position supports a broad range of business correspondence, including but not limited to MCE‑related materials, and is essential to meeting operational and service delivery demands.

Key Responsibilities:

• Assist with the processing, sorting, logging, and distribution of high‑volume incoming and outgoing mail.
• Handle a wide variety of business correspondence, including:
• Invoices, statements, and past‑due notices
• Policy‑related notices and documents
• Agency and departmental billing materials
• Customer and internal communications
• MCE‑related mail as part of overall mailroom operations
• Prepare and process outbound mail, ensuring accuracy, proper postage, and timely delivery.
• Manage courier shipments, including FedEx and other delivery services.
• Coordinate USPS pickups and deliveries.
• Support quality assurance mail requests to ensure accuracy and compliance with service standards.
• Maintain daily logs and activity reports for assigned mail processes.
• Provide limited reprographics support, including copying, folding, binding, and related tasks.
• Assist with additional clerical and administrative duties as assigned to support departmental needs.

Required Skills and Abilities

• Ability to sort and process mail efficiently in a high‑volume environment.
• Strong organizational and time‑management skills with the ability to prioritize work under pressure.
• Ability to multitask and maintain attention to detail while meeting deadlines.
• Effective communication and customer service skills to support internal stakeholders.
• Ability to remain calm and professional when handling stressful situations or shifting priorities.
• Ability to learn and retain departmental account numbers and mailbox locations.
• Ability to use office equipment, including:
• Digital copiers
• Folding, binding, and laminating equipment
• Mailing equipment and software
• Working knowledge of Windows‑based computers and software, including Excel, Word, and Outlook.
• Strong data entry and typing skills.
• Commitment to integrity, discretion, confidentiality, and privacy.
• Clear and legible handwriting.
• Ability to read, understand, and process a wide range of written materials.

Qualifications:

• High school diploma or equivalent.
• Experience working in an office or administrative setting.
• Previous mailroom or clerical experience preferred.
• Basic computer skills. (Excel, Word, Outlook)
• Attention to detail.
• Integrity, discretion, and respect for confidentiality and privacy.
• Clear handwriting.
• Ability to read and understand a wide range of materials.
• Good communication and customer service skills.
• Ability to prioritize and work under pressure.
• Organizational skill.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$46,000 - $60,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

   

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.