The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Luxury Environmental Services (EVS) Training Manager owns the design and execution of learning strategies that support exceptional cleanliness standards, guest-facing professionalism, and operational consistency within the EVS division. This role aligns with EVS senior leadership to ensure team members are equipped with the technical skills, service mindset, and accountability behaviors necessary to deliver a luxury environment at every guest touchpoint. The position will manage business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.
THE DAY-TO-DAY:
Conduct structured training needs analyses aligned to operational strategy, cleanliness standards, and guest experience feedback. Proactively identify training opportunities to strengthen consistency across shifts and teams
Design and deliver standardized onboarding curriculum for hourly and management that builds technical proficiency, safety awareness and guest-facing service behaviors, ensuring alignment with luxury service expectations and brand voice. Conduct introductory period check-ins with all team members to ensure training retention
Develop blended learning strategies including classroom facilitation, job aids, hands-on demonstrations, and skills assessments. that champion inclusive learning environments to support diverse teams and learning styles
Coach team members and EVS Leaders during hands-on training to reinforce precision, efficiency, and luxury cleanliness expectations. Coach leaders on reinforcing service behaviors, accountability practices, and feedback delivery
Drive guest interaction standards for public space and front-facing EVS team members.
Support implementation of new operational initiatives requiring EVS training deployment in collaboration with EVS Senior Leadership
Own service spot check frameworks in partnership with Guest Experience and communicate themes to leadership
Maintain updated policy and procedural training materials reflective of evolving standards
Develop and implement structured observation and secret shopping calibration processes
Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum
Ensure training content reflects evolving service expectations and operational standards
Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives
THE IDEAL CANDIDATE:
1+ Years of prior relevant experience in hospitality training, operations leadership, or instructional design
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12870
Are you ready to JOIN THE SHOW? Apply today!