The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the responsibility of the Players Club Marketing Representative to assist guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
THE DAY-TO-DAY:
Assist players with all requests in a professional and timely manner; answer questions and address problems
Explain the loyalty program in detail and redeems guests’ points for express comps
Evaluate members’ status and issue complimentary amenities based on established Company guidelines
Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards
Protect the confidentiality of all company files and document under immediate control
Communicate new ideas to upper management in order to improve productivity
Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft
THE IDEAL CANDIDATE:
Required to work varied shifts, to include weekends and holidays
High School Diploma or GED Preferred
1+ Years of Prior Relevant Experience Preferred
THE PERKS & BENEFITS:
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Wellness incentive programs to help you stay healthy physically and mentally
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14608
Pay Rate:
The rate for this role is:
$17.75
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!