Loss Prevention Store Support Coordinator

Summary

The Loss Prevention Store Support Coordinator’s primary role is to safeguard associates, equipment, and the assets of the organization as well as independently assess the environment, recommend, and/or execute appropriate actions in a timely manner to mitigate risks.

The Loss Prevention Coordinator is responsible for managing and maintaining security systems, alarm monitoring and physical security measures across multiple store locations. This role ensures that all alarm systems are functioning correctly, coordinates background checks and alarm code issuance, and oversees the security of store assets, including safes, locks, and merchandise protection standards.

The Loss Prevention Coordinator is responsible for supporting key investigations, identifying and mitigating risk factors related to store physical security and implementing shortage prevention measures. This position focuses on enhancing physical security and operational procedures to minimize loss, ensuring compliance with established safety protocols, and proactively addressing vulnerabilities within the J. Crew and Madewell brands.

Additionally, the Loss Prevention Coordinator plays a key role in new store openings, ensuring that security measures are in place from the start. They also manage service requests and troubleshooting for security-related equipment, working closely with vendors to resolve issues efficiently.

Ultimately, the Loss Prevention Coordinator helps to safeguard company assets, reduce risks, and ensure a secure environment for stores, employees, and merchandise.

Are you energized . . . to work in exciting, dynamic, and growing brands? Do you want to teach and train fellow associates on how to prevent shortage? Do you enjoy . . . working with a cross functional team? If the answer is yes, apply now!

Responsibilities

Alarm Management & Security Systems

• Oversee alarm management for all store burglar alarms.
• Ensure proper management of the organization’s burglar alarm account, including:
  • Store alarm system maintenance.
  • Accuracy of UES (Unit Emergency Sheet) data.
  • Verification of background checks.
  • Timely issuance of alarm codes.
• Publish alarm system reporting on weekly and monthly basis. 
• Proactively diagnose potential issues before they arise and manage tickets daily as received.

New Store Openings

• Assist in setting up alarm codes, safes, keys, and other Loss Prevention equipment.
• Ensure proper merchandise protection standards are met.
• Coordinate HQ setup and confirm background checks for all managers before issuing alarm codes.

Physical Security & Equipment Management

• Manage keys, cores, locks, safes, and merchandise protection across stores.
• Maintain and coordinate safe installations, combination changes, battery replacements, and key control.
• Troubleshoot and manage issues with emergency exit doors, EAS equipment, alarms, and other security devices.
• Order and distribute tags, cables, and other merchandise protection equipment as requested.

FEXA Management

• Oversee FEXA to ensure:
• Timely submission, tracking, and closure of LP-related service tickets.
• Identification, prioritization and resolution of emergency response tickets.
• Efficient coordination with store teams regarding security and equipment issues.

Department Support

• Analyze exception reporting.
• Conducting internal investigations for theft and fraud.
• Accurate, streamlined delivery of inventory reporting.

Vendor & Partner Coordination

• Maintain regular communication with:
• Checkpoint, Sensormatic, Securitas, Vector, Atlanticom, Blue Dot Safes, locksmiths, Hire Right, and other security vendors.
• Support and manage vendor relationships to ensure seamless LP operations.

Qualifications

• Must have strong interpersonal skills and can create relationships within the LP department and with other departments.
• Organize own work, coordinate projects, set priorities, meet deadlines, and follow up on assignments.
• Flexibility to take on new / stretch assignments.
• Proactive in asking questions and making suggestions.
• Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of confidentiality.
• Working knowledge of Excel and Word
• Bachelor’s Degree required