Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
JOB description
Job Title:
Loss Mitigation Lead
Department:
Non-Performing SPOC department
Reports To:
Manager
FLSA Status:
Non-Exempt
Job Summary: The Loss Mitigation Lead serves as a senior member of the Loan Resolution team, providing guidance and support to Loss Mitigation Specialists while ensuring compliance with investors, insurers, and regulatory guidelines. This role assists in coordinating daily operations, mentoring team members, and driving performance in efforts to help borrowers resolve delinquent mortgage accounts through sustainable solutions.
Key Responsibilities:
Act as a point of contact for escalated borrower cases and complex loss mitigation scenarios.
Support the Supervisor/Manager in coordinating daily team activities and workflow.
Provide coaching and mentoring to Loss Mitigation Specialists to ensure consistent performance and compliance.
Review and approve workout packages, hardship documentation, and resolution recommendations.
Monitor team metrics and assist in reporting performance trends to leadership.
Ensure adherence to investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA) and regulatory requirements (CFPB, RESPA).
Collaborate with internal departments such as Customer Service, Collections, and Foreclosure to facilitate resolution strategies.
Participate in quality assurance reviews and assist with training initiatives.
Maintain accurate documentation of borrower interactions and resolution efforts in servicing systems.
Stay current on industry changes, loss mitigation programs, and best practices.
Assist in special projects and process improvement initiatives as assigned.
Qualifications
High school diploma or GED required, Associate’s or Bachelor’s degree in Business, Finance, or related field preferred.
1+ years of experience in mortgage servicing, with a focus on loss mitigation or default resolution.
3+ years of experience preferred.
Strong understanding of workout options including repayment plans, forbearance, loan modifications, short sales, and deeds-in-lieu.
Excellent communication, problem-solving, and organizational skills.
Ability to lead by example and support team development.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with servicing platforms such as MSP, Black Knight/LPS.
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.