Loss Management Lead

IMPACT YOU’LL MAKE:

As a Loss Management Lead, you’ll be the driving force behind a team that safeguards BECU’s financial health while delivering exceptional member experiences. Your leadership will empower your team to meet service standards, uphold policies, and ensure every interaction reflects accuracy, professionalism, and care. You’ll transform data into actionable insights, mentor specialists to achieve excellence, and create processes that keep our operations efficient and member-focused. This is your opportunity to make a measurable impact—on your team, our members, and the future of BECU.

WHAT YOU’LL DO:

• Lead with Purpose: Guide and inspire your Loss Management Specialist team, ensuring they have the tools, knowledge, and confidence to succeed.

• Drive Operational Excellence: Monitor workflows, dialer queues, and performance metrics to keep operations running smoothly and meet service-level goals.

• Coach and Mentor: Provide ongoing feedback, training, and support to help your team grow professionally and deliver exceptional results.

• Resolve Complex Challenges: Use your judgment to handle escalated member concerns promptly and courteously, partnering with management when needed.

• Champion Compliance: Collaborate with the Compliance team to audit processes, monitor call volumes, and maintain adherence to regulatory standards.

• Shape Standards and Processes: Participate in planning and development of job standards, document procedures, and keep them updated for clarity and consistency.

• Manage Budgets Wisely: Assist in administering approved budgets, planning for variances, and ensuring resources are used effectively.

• Represent and Collaborate: Act as a departmental ambassador on internal and external projects, sharing insights and driving initiatives forward.

• Foster Team Growth: Conduct monthly account reviews, encourage performance through coaching, and create a culture of learning and accountability.

• Adapt and Contribute: Take on additional duties and projects as needed, always ready to support the team and organization’s evolving needs.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Leadership Impact: The chance to lead a high-performing team and shape processes that directly influence member satisfaction and organizational success.

• Professional Growth: Opportunities for continuous learning, mentorship, and advancement within a collaborative environment.

• Strategic Influence: A role where your insights and decisions help drive compliance, efficiency, and innovation.

• Member-Centric Purpose: The fulfillment of knowing your work protects members’ financial well-being and strengthens trust in BECU.

• Inclusive Culture: Join a team that values diversity, equity, and inclusion, where your voice matters and your ideas make a difference.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience required.
• Typically five years of functional experience in collections or similar work experience required.
• Typically three years of experience in delinquency collections and handling escalations required.
• Advanced knowledge of state and federal laws pertaining to collections required.
• Knowledge of all systems applicable to collections required.
• Verbal and written skills to effectively communicate required.
• Organizational skills with the ability to handle multiple tasks by prioritizing job responsibilities required.
• Additional hours as necessary.

Desired Qualifications:

• Previous demonstrated experience with real estate foreclosures and legal collections preferred.
• Worked at financial institution preferred.
• Demonstrated experience with real estate foreclosures and legal collections preferred.
• Demonstrated experience in coaching, training, and mentoring junior staff preferred.
• Effective leadership and negotiation skills preferred.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

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