Long Term Care Consultant- Clinical and Operational Excellence

As the Long-Term Care Consultant (LTCC) – Clinical and Operational Excellence, you will contribute to Extendicare’s purpose of Helping People Live Better by serving as a key member of a high-performing team focused on driving quality and performance across selected long-term care homes.  The LTCC is a highly competent and passionate member of the Clinical and Operational Excellence team, who plays a critical role in ensuring the delivery of exceptional resident care at a long-term care home.  The LTCC is responsible for providing specialized support to long term care homes identified as high risk based on identified quality KPIs, compliance, and leadership capacity.

Outcomes:

• Serve as a strong advocate for resident safety and the ongoing improvement of quality care.

•  Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.

• Support the stabilization of the home environment as it relates to identified risk areas.

Key responsibilities include:

• Assessment: Conduct a pre-visit and on-site evaluation of clinical and operational program effectiveness using a standardized tool to ensure Homes in Focus meet operational, clinical and regulatory performance. Review clinical documentation and operational processes to ensure accuracy and regulatory alignment.

• Planning: Work collaboratively to develop sustainable, home-focused improvement plans that address identified risks and align with best practices in long-term care, as outlined in the Home in Focus report.

• Implementation: Work with the RDO’s, regional teams, and home leaders to implement improvement strategies, providing guidance and support throughout the process. Engage support teams to supplement support in specific areas as identified.

• Monitoring: Monitor progress and evaluate the effectiveness of implemented strategies, adjusting as needed with a focus on the sustainability of action plans.

• Reporting: Develop detailed reports summarizing findings from the on-site evaluation, including areas of elevated risk, and provide recommendations for corrective actions and performance improvement. Contribute to enterprise-level reporting to keep senior leadership informed of progress at the home level.

• Compliance: Ensure all improvement plans and strategies comply with existing organizational policies and procedures, Long-Term Care regulations and industry best practices standards

What we’re looking for:

• Bachelor's degree in nursing, health administration, business, public health, gerontology, or a related field (required)

• Master’s degree in health care administration, nursing, quality, education or leadership, an asset.

• 10-years of experience in health care in a consultant or management role.

• Strong understanding of LTC industry legislative requirements and continuous quality improvement (CQI) principles and approaches.

• Experience in project coordination and change management in relation to advancing interprofessional quality of care.

• Familiar with using data to drive decisions and skilled in translating policies into direct practice

• Ability to facilitate learning for others, in keeping with the principles of adult learning.

• Demonstrates strong leadership, oral and written communication and interpersonal skills.

• Proficiency in a second language is considered an asset.

• Computer proficiency (Microsoft Office applications, PointClickCare, provincial information repositories, etc.).

• Ability to reason, think analytically and conceptually prior to taking decisive action.

• Able to travel to all areas of identified region (Approx. 80% of time) as required, and in possession of a valid driver’s license.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package.

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