Logistics & Fulfillment Associate

About the Job

Ossium Health is seeking a Logistics & Fulfillment Associate to support product labeling, packaging, and shipment of our cellular and tissue-based products. This role ensures that materials are packaged correctly, labeled accurately, and shipped under strict environmental and regulatory controls. The Logistics & Fulfillment Associate will handle domestic shipments using dry ice shippers and liquid nitrogen (LN₂) dry shippers, ensuring that every shipment maintains product integrity and complies with all regulatory and company requirements.

This role will also support general site logistics needs, including preparing and shipping research samples, materials, and supplies, while maintaining accurate records and inventory of outgoing materials. This position reports to the Product Fulfillment Supervisor.

Required Qualifications

Education & Experience

• High school diploma or equivalent 
• 1+ years of experience in shipping, fulfillment, logistics, or related field

Technical Skills:

• Experience preparing domestic shipments (e.g., FedEx, UPS, or courier services)
• Strong attention to detail and ability to follow SOPs and Good Documentation Practices (GDP)
• Competent in labeling, packaging, and maintaining accurate shipment records
• Comfortable working with shipping management systems and Microsoft Office tools
• Strong communication and teamwork skills
• Ability to prioritize tasks in a fast-paced and regulated environment

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Experience working in GMP, biotech, or pharmaceutical settings
• Familiarity with temperature-controlled shipping methods, including dry ice and LN2 dry shippers

Key Responsibilities

• Label, package, and prepare Ossium products (cells and tissue) for shipment under temperature-controlled conditions (dry ice or LN2 dry shippers)
• Verify accuracy of product labeling, documentation, and shipping manifests
• Coordinate courier pickups, track shipments, and ensure timely delivery to customers and partners
• Maintain shipping and fulfillment areas in a state of audit readiness
• Follow all GMP and biosafety practices when handling clinical or biological materials
• Maintain accurate records of outgoing shipments, including batch records, shipping logs, and chain-of-custody documentation
• Manage inventory of shipping supplies (labels, boxes, packaging materials, dry ice, LN2 shippers)
• Support internal tracking systems to ensure visibility of all outgoing and returned shipments
• Assist with reconciliation of materials and coordination with Quality Assurance for release and documentation review
• Support the shipment of research samples, materials, and other site-related items as requested
• Partner with Operations, Quality, and Facilities teams to ensure materials flow efficiently and compliantly through the site
• Participate in audits, inspections, and improvement initiatives as needed
• Assist in maintaining a safe and organized work environment in the fulfillment and shipping areas

Physical Requirements

• Must be able to work in controlled environments requiring special gowning (i.e., over the head, face, hands, feet, and body)
• Must be able to work around biohazardous materials and chemicals
• Must be able to lift, push, pull, and/or carry up to 75 lbs
• Must be able to stand, walk, stoop, kneel, and reach with hands and arms for extended periods
• Must be comfortable handling dry ice, LN₂, and other cryogenic materials (training provided)

In your first six months, some projects you’ll work on include:

• Product Shipment Program: Execute and refine workflows for packaging and shipping Ossium’s cellular and tissue products under frozen conditions
• LN2 and Dry Ice Handling: Support cryogenic shipper qualification and ensure compliance with cold-chain logistics standards
• Process Improvements: Identify and implement small-scale efficiency improvements in labeling, documentation, and fulfillment processes

Schedule:

• Full-time (40 hours per week)
• 11 am - 7 pm schedule
• This is an hourly, non-exempt role that is eligible for overtime

We Offer a Full Slate of Employee Benefits Including:

• Competitive salaries
• Stock options
• 401(k) matching
• Medical, dental, and vision coverage
• Four weeks of PTO accrued annually (vacation & sick time) + 11 company holidays
• Employer-paid life insurance and long-term disability
• Gym membership/recreational sports reimbursements