JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
The Concierge/Lobby Host will assist the Workplace Manager and Workplace Coordinators with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.
Daily Concierge Duties
- Greeting clients and providing an excellent customer service: name badges, offering tea and coffee, escorting to meeting room
- Answer incoming calls
- Meet and greet to all staff, clients and vendors
- Manage access badges
- Ensuring consumables are maintained and stocktake regularly carried out
- Provide assistance for meeting room requirements (booking / moving furniture / reoccurring events)
- Participate as a key team member during emergency situations
- Assist with the distribution of couriers and mail
- Process requests for car parking
- Oversee new starters: Access Badges, Parking, Inductions, Lockers, Laptops
- Work along side Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required
- Proactively maintain documentation for front of house via SharePoint and internal systems
- Daily inspections of site ensuring all rooms and client zone remain clear and clutter free
- Assist the Workplace Coordinator with general admin tasks on reception
- Partnering with the Client/Stakeholder(s)
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organization
- Procurement & Vendor Management
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice
- Keeping the numbers in check
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
- Ensure financial processes are followed at all times
- Ensuring everyone stays safe
- This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
- Keeping an eye on the Site & Operations
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required
- Assisting on site with stock take / replenish
- Able to work autonomously and efficiently without supervision
- Limiting Risk to JLL & the Client
- Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and maintained
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Event Management
- Work alongside the Experience Ambassador and PA’s to manage events for the Auckland office, as well as liaising with Wellington Concierge for NZ wide events
- Facilitating delivery of catering and event equipment
- Overseeing room set ups
- Managing calendar invites
- Ensuring event space is organized and prepared in advance
- Name tags and all HSE requirements met
- Managing IT Assets
- Manage hardware assets as they arrive / keep track of the records whilst working alongside IT
- Receiving goods and distributing amongst the team
- Following client procurement and supply guidelines
Sound like you? Why don’t you apply? To apply you need to be:
- A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
- Proactive with a keen eye for detail and the ability to balance multiple priorities.
- Possess a can-do attitude with proven ability to build and maintain relationships
- A strategic thinker who is capable of dealing with ambiguity and solve complex problems effectively
- Knowledge of local occupational health and safety requirements
- Knowledge of vendor management for specialized services
- Has a basic understanding of Facilities services with soft or hard services
- Strong administrative skills
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
Location:
On-site –Wellington, New Zealand
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.