Loan Services Senior Associate (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking an enthusiastic Loan Services Senior Associate to join our team.

The Loan Processing Candidate will help lead the transition of all loan processing functions for the global credit business in 2026. This role will be responsible for becoming part of a high-performance loan processing team, publishing robust KPIs and measurement of SLAs. The ideal candidate will have a minimum of 3-5 years experience in Loan Processing within funds administration, strong leadership capabilities, and a proven ability to drive process improvements and operational excellence.

Responsibilities

• Help lead the transition of all loan processing activities for the global credit business to a centralized operational model in 2026.
• Develop and execute a comprehensive transition plan, including detailed timelines, resource allocation, and risk management strategies.
• Ensure seamless knowledge transfer and integration of loan processing activities, minimizing disruption to business operations during the transition.
• Implement and publish comprehensive KPI and SLA framework for the loan processing team, ensuring alignment with business objectives.
• Establish clear metrics for processing efficiency, accuracy, compliance, and timeliness.
• Optimize workflows to maintain continuous loan processing and timely resolution of issues, improving service levels and client satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Lead the identification and implementation of process improvement initiatives within Loan Processing throughout 2025.
• Collaborate with technology and operations teams to automate manual processes and implement advanced tools to enhance loan processing efficiency.

Qualifications

• 3–5 years of experience in loan processing within funds administration or a related financial services function.
• Strong leadership skills and the ability to guide teams through transition and change.
• Proven track record of process improvement and operational excellence.
• Excellent problem-solving, organizational, and communication skills.

Compensation Range: The hourly rate for this position is $40 - $43 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.  Apply by clicking the application link and submitting your information. The deadline to apply for this role is March 1, 2026

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.