Loan Services Audit Supervisor

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Loan Services Audit Supervisor (Non – LO – No Consumer Contact)

JOB STATUS: Full Time/Salary

DEPARTMENT: Accounting & Finance

REPORTS TO: Loan Services Audit Manager

TRAVEL REQUIRED: None

WORK SCHEDULE: Hybrid 3 days in office/ 2 days remote

The Loan Services Audit Supervisor provides leadership to the Loan Services Audit team by overseeing and managing the daily functions and overall success of the Loan Services Auditors. This position reports to the Loan Services Audit Manager and provides frequent updates regarding the completion of the annual Loan Services Audit Plan by evaluating progress and providing training, feedback, and guidance to the Loan Services Auditors. The Loan Services Audit Supervisor works closely with the Loan Services Intermediate Auditor to validate changes or enhancements implemented by the Technology department. The position also supports the Loan Services Audit Manager by assisting with the Commercial Lending Committee, compiling team member performance data, and the creation and implementation of process improvements.

Team Member Development

• Oversees performance and success of Loan Service Auditors
  • Collects and analyzes monthly performance data of direct reports, highlighting accuracy, achievements, and areas of opportunity for management review
  • Provides coaching and training to team members based on identified opportunities from monthly performance assessments
• Provides guidance, motivation, and growth opportunities for direct reports
• Assists the Intermediate Auditor in maintaining an audit tracker outlining the performance of the Loan Services Audit Team and provides reports to leadership
• Evaluates ongoing job performance of direct reports, completing annual performance reviews, and providing informal reviews and feedback throughout the year
• Collaborates with leadership to determine team and individual goals, and creates professional development plans to establish a clear career path for direct reports
• Helps conduct interviews of candidates for hiring
• Manages time entry, approvals, paid-time-off requests, and ensures completion of required learning courses for team members via Workday
  • Facilitates onboarding and training of new team members
• Participates in continuous education by attending regular company provided trainings and reviewing current training guides for the Loan Services Audit Department
• Facilitates Team Member engagement and activities
• Administers corrective/disciplinary actions for direct reports when necessary

Audit Plan Maintenance

• Reviews regular audits performed by Loan Services Auditors in accordance with an assigned audit plan
  • Develops and implements new processes and audits for Loan Services Audit
  • Reviews the escrow letter queue maintained by the Loan Services Audit Department and provides monthly progress reports to management regarding the activity and completion of escrow analysis letters
  • Monitors variable rate loans and audits completed by the department and assists in facilitating necessary updates to programming to maintain compliance with federal, states, and other guidelines
  • Assists the Loan Services Audit Manager and Intermediate Auditor in assessing and implementing program needs and updates to Forms 1098 to maintain compliance with guidelines set by the Internal Revenue Service (IRS) or other applicable regulations
  • Reviews any additional audits completed by the department and communicates needs to management as necessary

• Reviews reports submitted by Loan Services Auditors and the Intermediate Auditors for quality control purposes before being issued to management

Special Projects

• Facilitates the preparation of Internal Revenue Service (IRS) Form 1098
  • Coordinates with the Intermediate Auditor in reviewing information collected by Loan Services Auditors to ensure accuracy and completeness
  • Assists the Loan Services Audit Manager with completing and filing form 1098 with the IRS within the applicable timelines
• Coordinates collaboration with Loan Services Research, Payment Processing, and Technology
  • Develops and implements action plans in response to program changes and updates
• Supports the Loan Services Audit Manager with audit responsibilities and controls related to Commercial Lending, including but limited to, contract and originated loan audits, pre-close packages, Committee meeting attendance, and recording meeting minutes
• Monitors Operations Manuals and regulations such as, but not limited to, Truth in Lending Act (TILA), Consumer Financial Protection Bureau (CFPB), and Real Estate Settlement Procedures Act (RESPA) requirements to ensure compliance and make any updates necessary
• Reviews and approves policies and procedures (P&Ps) provided by direct reports, as well as develops new P&Ps when needed

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Education: Bachelor’s degree in Business Administration, Accounting, Finance, or other relevant subject.

Years of Related Experience: 2-3 years relevant experience

Licenses/Certifications (leave blank if not applicable): Compliance, Audit, Fraud, Risk, or other relevant professional certifications preferred.

Knowledge, Skills and Abilities (KSAs):  

• Sequel Viewpoint or other Querying programs preferred
• Electronic Data Warehouse preferred
• Microsoft Office with an emphasis in Excel
• Effective Communication skills
• Time Management
• Attention to Detail
• Organizational Skills
• Ability to work independently

QUALIFICATIONS:   

• Bachelor’s degree in Business Administration, Accounting, Finance, or other relevant subject.
• Two to Three years of relevant experience.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 90% of communication completed over the phone.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

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