Liquor Board Community Liaison - Board of Liquor License Commissioners for Baltimore City

Salary Range:  

$71,745.00 - $115,063.00 Annually 

Starting Pay:  

$71,745.00 - $94,403.00 Annually 

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:  

A Liquor Board Community Liaison coordinates the public information and customer service activities of the Board of Liquor License Commissioners for Baltimore City.  Work of this class involves coordinating with Liquor Board Executive Staff regarding responding to inquiries but does not involve full supervisory or lead duties or responsibilities.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek.  Work is performed in an office where normal working condi­tions are encountered.  Work requires minimal physical effort.

Minimum Qualifications:                             

On or before the date of filing the application, each candidate must:  

Education: Have a bachelor’s degree from an accredited college or university. 

AND 

Experience: Have three years of experience in community advocacy, performing public information or public relations work.

OR 

Equivalency Notes: Have an equivalent combination of education and experience.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. ** 

Knowledge, Skills, & Abilities: 

• Knowledge of community resources and functions.
• Knowledge of the Maryland Alcoholic Beverages and Cannabis Article.
• Knowledge of the principles and techniques of public information and relations.
• Knowledge of the preparations of materials for release to the public.
• Knowledge of complex office practices and procedures.
• Knowledge of customer service-based practices and processes.
• Skill in the use of applications of Microsoft Office Suite.
• Skill in typing a variety of correspondence, forms, reports, and minutes.
• Ability to speak and write effectively.
• Ability to research and resolve complex and sensitive complaints and information request problems with tact, dispatch, and diplomacy.
• Ability to accurately maintain a variety of records and prepare reports.
• Ability to examine existing office procedures, to identify inefficiencies and to determine the most appropriate means of modifying them.
• Ability to schedule work effectively and to shift work priorities in order to meet deadlines.
• Ability to use good judgement and tact in resolving conflicts.
• Ability to ascertain, evaluate, communicate, and address community concerns.
• Ability to speak effectively before groups to explain agency procedures and to determine community concerns.
• Ability to establish effective working relationships with various media, social, civic, and community organizations, and the public.

Additional Information 

Background Check                                        

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation 

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.           

Education Accreditation 

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

Selection Process 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.    

Examination Process 

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.                   

Your Recruiter: Jewel Glenn

If you have any questions please contact Jewel Glenn, HR Specialist I, via email at Jewel.Glenn@baltimorecity.gov.  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER