Linux and Windows Systems Administrator II

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

As a Systems Administrator II within the BOTS Operations Tools Support team, you will support the day‑to‑day operation and reliability of enterprise infrastructure monitoring and operations tools used across global, mission‑critical environments. This role is primarily focused on system administration and monitoring platform operations, ensuring that alerts, data collection, and visibility tools function as expected to support service availability and operational response.

About the team: 

The BOTS Operations Tools Support team provides operational support for a suite of critical enterprise infrastructure tools, including Zabbix, BeyondTrust Password Safe, and BigFix. The team plays a key role in ensuring secure, reliable, and efficient IT operations through proactive monitoring, privileged access management, software and patch management, and vulnerability remediation across the environment.

What you will be doing: 

• Monitoring & Alerting:

  • Design, configure, and manage proactive monitoring and alerting using Zabbix, including performance analysis and continuous improvement of monitoring coverage across enterprise systems.

• Privileged Access Management:

  • Administer secure password storage and controlled access using BeyondTrust Password Safe, ensuring compliance with security and access control standards.

• Patching & Vulnerability Management:

  • Implement and oversee timely patching through BigFix, actively identifying and mitigating vulnerabilities to maintain a secure and stable environment.

• Support the day‑to‑day operational management of core enterprise monitoring and operations platforms, including Zabbix and BigFix, ensuring systems are functioning reliably and in line with established operational standards and procedures.

• Provide regional operational support from the Philippines as part of a globally distributed team, contributing to 24x7 monitoring, alert response, and incident support, particularly during US off‑hours.

• Help maintain service availability and SLA performance by:

  • Monitoring system and platform health

  • Responding to alerts and operational events

  • Performing initial troubleshooting, impact assessment, and escalation as required

• Participate in incident management activities, including:

  • Supporting P1/P2 incident response under the guidance of senior engineers

  • Assisting with root cause investigations and post‑incident actions

  • Helping implement corrective actions to reduce repeat incidents

• Perform routine platform operations and maintenance, such as:

  • Configuration updates

  • User and access management

  • Health checks, validation, and basic capacity monitoring

• Assist with platform lifecycle activities, including:

  • Supporting upgrades, patches, and enhancements

  • Validating changes in lower environments and production

  • Following change and release management processes

• Collaborate with senior engineers, cross‑functional teams, and vendors to support:

  • Platform changes and enhancements

  • New monitoring requirements or onboarding of systems

• Contribute to operational documentation and knowledge sharing by:

  • Following and helping improve standard operating procedures (SOPs)

  • Updating runbooks and knowledge base articles

  • Supporting effective handover and reducing dependency risks

What you will need: 

• 2–4 years of relevant experience in systems administration, platform operations, or infrastructure support roles, such as:

  • Systems Administrator

  • Infrastructure Support Engineer

  • Platform Operations or Monitoring Support Engineer

  • L2 / L2.5 Production Support Engineer

• Experience working in enterprise or large‑scale production environments, where availability, stability, and operational discipline are important.

• Demonstrated experience supporting systems beyond ticket execution, including troubleshooting, follow‑through, and issue ownership within defined procedures.

Core Technical Skills (Required)

• Hands‑on experience with Windows and Linux system administration, including:

  • System monitoring and health checks

  • Basic troubleshooting and log review

  • Service validation and routine maintenance

• Solid understanding of Network Monitoring Systems (NMS) and monitoring concepts, including:

  • SNMP, WMI, APIs, and agent‑based monitoring

  • Supporting and maintaining monitoring configurations

  • Responding to alerts and operational events (not just acknowledging them)

• Ability to work comfortably across multiple technical domains while following established operational standards and escalation paths.

Incident & Operational Experience

• Experience participating in incident response activities, including:

  • Performing initial triage and impact assessment

  • Supporting P1/P2 incidents under the guidance of senior engineers

  • Assisting with post‑incident reviews and corrective actions

• Exposure to platform or system changes, upgrades, or maintenance activities in a controlled enterprise environment.

Supporting Platform Knowledge

• Working knowledge of common enterprise technologies, including:

  • VMware / virtualization platforms

  • Active Directory (user, group, and basic troubleshooting)

  • Core networking concepts, such as IP addressing, DNS, and network‑integrated systems

Professional & Soft Skills

• Clear and professional verbal and written communication skills, with the ability to explain technical issues clearly.

• A proactive and responsible mindset, with willingness to:

  • Ask questions

  • Escalate appropriately

  • Suggest incremental improvements to operations

• Strong desire to learn and improve technical and operational skills over time.

• Comfortable sharing ideas and participating in continuous improvement discussions.

Nice to Have (Differentiators)

• Hands‑on experience with Zabbix or similar enterprise monitoring platforms.

• Basic scripting experience using:

  • PowerShell

  • JavaScript

• Exposure to API usage or integrations for monitoring, reporting, or system interactions.

• Familiarity with automation or observability enhancements in an enterprise operations context.

What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass