Line Service Shift Lead

Exemption Status:

United States of America (Non-Exempt)

Exemption Status:

$20.77 - $28.90 - $37.03

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

MYF Holdings is looking for extraordinary people to join our team!

Why join MYF Holdings? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MYF Holdings, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Line Service Shift Lead is responsible for the smooth operation of the Line Service Department during their respective shifts. They are tasked with advising the Line Service Manager as to the state of the department, equipment, and performance of each technician. Shift Leads are relied upon to respond appropriately to all work-related emergencies that may occur during their respective shifts. Shift Leads are responsible for the proper training of all technicians, and for recommending to the Line Service Manager any technicians they believe eligible for promotion. Daily activities include safely fueling and moving aircraft, performing tasks related to fuel quality control, as well as supervising and training others in these tasks. This position requires a dedication to providing the highest level of customer service. Safe operation is of paramount importance, and a commitment to operating under a “best practices” mindset is vital. Each Shift Lead is a key player in the role of aviation security and must have a thorough understanding of the general aviation system as well as the vigilance to know what is out of place. Shift Leads are responsible for ensuring the safe operation of the department and are required to stop any situation they find to be unsafe.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Aircraft marshaling and greeting
• Receiving of fuel orders (including written fuel orders), service requests
• Cleaning aircraft windows
• Ensuring the cleanliness of the line service facilities (lounges, bathrooms, offices, grounds, etc)
• Performing customer service requests and maintaining a high standard of customer service relations.
• Fueling aircraft in accordance to best practices and NATA Training
• Moving aircraft in accordance to best practices and NATA Training
• Performing fuel quality control in accordance to best practices, NATA training and ATA 103
• Ensuring the safety and security of Crownair’s facilities and the general aviation sector
• Ensuring the completion of daily  fuel quality control, equipment, and facility checklists
• Completion of the monthly, quarterly and annual fuel quality control, equipment, and facility checklists
• Ensuring that the line service department operates to the highest standards of safety, quality control and customer service.
• Responsible for ensuring that staffing levels are adequately maintained

Supervisory Responsibilities        

No supervisory responsibilities

                                   

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

GED/HS Diploma and 6+ months’ experience or equivalent combination of education and experience

Computer Skills

Basic computer skills.

Certificates, Licenses, Registrations

• NATA Professional Line Service Training certificate (must have current certification and maintain bi-annual currency).
• NATA Professional Line Service Fire Safety certificate (must have current certification and maintain bi-annual currency).
• Current valid California Driver license (not suspended or revoked with a driving record that meets the Airport Authority’s driving standards.)
• Avfuel Training System line service training with Leadership Training course (biennial currency)
• AOPA General Aviation Security Program.
• Underground Storage Tank Employee Training (annual currency).
• Read and comply with the Line Service Operations Manual (LSOM), including Appendix.

Other Skills and Abilities

• The Line Service Supervisor is responsible to stop operations and report to Management if any of the following are true:
• A deviation from procedure is required to perform a task.
• The equipment to be used for an operation is suffering from a defect that inhibits the safe operation of the equipment or deviates from OEM recommended use.
• The Supervisor feels at any time that the principles of safe operation are being violated.
• If Management cannot be reached, the Line Service Supervisor may authorize a procedure deviation only after consulting with a Senior Line Service Technician on shift. The Supervisor is responsible to perform and file an accompanying Safety Report.
• Crownair Aviation utilizes a safety management system to minimize the risks associated with the aviation industry. Line Service Supervisors are required to effectively participate in this vital system by reporting any situation that they feel compromises the safety of any operation conducted at Crownair and by participating in all Crownair safety training events.

Reasoning Ability                              

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Skills   

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Language Skills

• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

      

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. 

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the San Diego Hanger for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.

Working Hours

This is a full-time non-exempt position requiring one to be able to work overtime from time to time in order to get the job done.  Therefore, one must have the ability to work nights, weekends or on holidays as required.  This may be changed at any time to meet the needs of the business.  The typical working hours for this position are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel however attendance maybe required at various local conferences and meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified.