Lifecycle Intern

About the role (What you’ll be doing)

• Call patients who did not attend their scheduled consultations, have not completed their payment, or have not finished the required quiz.
• Coordinate and schedule calls between patients and doctors.
• Respond to patient inquiries and messages on LINE.
• Send proactive messages to patients when follow-up or additional support is needed.
• Conduct patient interviews to collect necessary information and support patient care.

About you (Who you are)

• You are currently a university student, or have 1-2 years of corporate experience.
• You are a trust-worthy and supportive person who can create a sense of comfort and trust with patients
• You are friendly and approachable
• You are a native level Japanese speaker with a good command of English
• You are comfortable using a computer and other digital tools

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - ****Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.