Life New Business Processor (Primarily Home)

This role will support the Life Company. You will assist agents/policy holders with processing new business, underwriting assistance, billing, or policy services.

This is an hourly position. The working hours for this role are Monday–Friday, on a rotating schedule between 8:00 a.m. and 7:00 p.m. Central Time.

In this primarily home-based role, working from home, proximate to our Madison, WI office (you must be located within approximately 35-50 miles). The expectation is that you will come into the Madison office 1 day a month.

On occasion, you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

#LI-Remote

Position Compensation Range:

$25.00 - $31.88

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
•Provides customer policy or billing activities for new business renewal policies and policy changes.
•Completes system entry process for new policies or policy changes or billing for multiple systems.
•Researches inquiries from customers or agents.
•Generates letters, correspondence and policy documents as needed.
•May conduct on-the-job training as needed.
•May support call center operations when call demand exceeds forecast or problem escalation requires assistance.

Specialized Knowledge & Skills Requirements
•Demonstrated experience providing customer-driven solutions, support, or service.
•Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
•Basic knowledge and application of underwriting, servicing or billing guidelines.
•Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
•Demonstrated written and verbal communication skills.

Preferred Experience:

• Experience with specific policy service activities such as processing new business, renewals, or policy changes.

• Experience with data entry across multiple systems.

• Previous experience in a call center environment.

• Experience conducting on-the-job training for other team members.

• Specialization or prior experience in one or more specific product lines (e.g., personal lines, commercial, life insurance)

Travel Requirements
•Up to 10%.

Physical Requirements
•Work that primarily involves sitting/standing.

 

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.