Library Services Desk Assistant

Position Title:

Library Services Desk Assistant

Position Type:

Part time

Scheduled Weekly Hours:

Categories:

Staff Non-exempt

Job Summary:

The Library Services Desk Assistant is the front-line service provider responsible for essential library operations and patron support. Key duties include managing undergraduate student circulation staff, performing circulation duties (check-in/out, renewals), providing reference and informational assistance (in-person, chat, email), and ensuring the security and appropriate use of the facility, including opening/closing the building The working hours for this role are assigned evening and weekend shifts, with some possibility of working daytime hours during semester breaks.

Job Duties:

Reporting Relationships:

• Reporting to the Assistant Director of Library Operations. 

Work Setting:

• This is an in-person role, with patron and student-facing responsibilities.

Work Schedule:  

• Up to sixteen (16) hours per week.

• Mandatory shift coverage will include weekends and evenings. 

• Opportunities for extra hours during semester breaks (daytime hours). 

What You Will Do:

• Responsible for opening and/or closing the library according to the established schedule. This includes responding to building emergencies and ensuring the appropriate use of library resources and facilities and informing supervisory staff of any issues that need to be addressed.

• Checking-in and checking out of library materials, renewing items, and helping to maintain accurate circulation records.

• Providing direct assistance to users with reference and informational questions through various channels, including in-person, email, and chat. This involves responding proactively to patrons' needs and questions related to circulation and access to library materials.

• Overseeing undergraduate student workers during assigned shifts, typically evenings and weekends, and providing guidance and direction in performing their job duties.

• Actively supporting and contributing to the University’s commitment to inclusive excellence.

• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

What You Will Bring:

Required:

• Associates Degree

• Two (2) or more years of customer service or related experience

Preferred, but not required:

• Bachelor's degree  

• Experience working in a library setting and/or with undergraduate students; Library circulation experience.

Additional Job Information:

• Other duties such as potential project work or shelving duties as assigned.   

Physical Requirements:

• Ability to bend; kneel; stoop; push; pull; reach above and below shoulders; occasionally lifts and carries objects (books and boxes of books) up to 25 pounds unassisted.

Job Exempt:

No

Salary Range:

12.00-12.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy. 

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role; 
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card 

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Inclusive Excellence:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community.  We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings.  We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

E-Verify

Bucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program.  We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.