Level 1 Server Hardware Helpdesk Technician

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Job Summary

As a Level 1 Server Hardware Helpdesk Technician at Jabil Inc., you will provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will perform structured Level 1 troubleshooting using defined runbooks, guide approved hardware replacements, and ensure accurate documentation through resolution or escalation.

How Will You Make an Impact?

You will reduce downtime and improve customer satisfaction by progressing cases from intake to resolution while maintaining SLA performance and documentation standards.

Essential Duties and Responsibilities

• Receive and own incidents escalated from Triage.
• Perform Level 1 diagnostics per approved runbook.
• Guide customers or field engineers through approved hardware replacements.
• Verify service restoration post-repair.
• Escalate unresolved issues to Level 2 or Engineering.
• Maintain thorough case notes and documentation.
• Contribute to knowledge base articles.
• Continue technical skill development.

How Will You Get Here?

Education

• High school diploma or equivalent required.
• Associate’s degree in Information Technology or related field preferred.

Experience

• 1–2 years of technical support experience.

Knowledge, Skills, and Abilities

• Solid understanding of server hardware components.
• Strong troubleshooting and analytical skills.
• Clear communication with technical and non-technical users.
• Comfort working independently within structured processes.

Preferred Qualifications

• Relevant technical certification (for example, CompTIA A+ or equivalent) preferred.

Work Environment and Physical Requirements

This position typically operates in a professional office and on-site laboratory environment supporting enterprise server hardware operations. The role requires prolonged computer use and occasional lab coordination. Shift work may be required and may include nights, weekends, or holidays depending on business needs. Ability to lift up to 50 lbs. may be required, with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position does not include offsite or customer-location work.

 

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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