LEV Planning Coordinator and Customer Service Support

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

Looking for a role that fits around your life?

Join us as a part-time Coordinator working 21 hours a week across 5 days, we can be flexible with your working pattern to allow you to balance work and life!

We are seeking a proactive and detail-oriented part time Coordinator to support the LEV (Local Exhaust Ventilation) planning and Customer Service team. The role is working at the core of the business within the Customer Service team in an exciting and dynamic environment.

Role Summary:

• Provide support to the UK field sales team and customer service, with responsibility for managing the UK LEV programme
• To be an active member of Donaldson BOFA office team, including order support, customer query handling, incoming calls and general office duties.
• Developing and maintaining a high level of service to internal and external customers through Customer Service support and the administration of the UK LEV programme

Primary Responsibilities:

• Maintenance of UK LEV sales database
• Planning and support of LEV engineers and daily plan
• Booking of LEV customer visits
• Management of LEV diary
• Produce quotations
• Accurate and efficient input of sales orders
• Sending order acknowledgements to customers
• Checking order details and resolving issues
• Liaising with external customers regarding the despatch of orders
• Liaising with internal departments at Donaldson BOFA
• Ensuring information is up-to-date and accurate
• Undertaking administration duties to support the Customer Service Team
• Taking incoming calls and emails and covering for Customer Service colleagues when required.

Person Specification:

Knowledge

Essential

• PC/IT Literate including: Word, Excel and Outlook
• Geographical knowledge of the UK

Experience

Essential

• Customer services
• Office administration

Desirable

• CRM / ERP systems (Oracle)
• Technical background
• Cold calling
• Data base management

Aptitudes, Abilities and Behaviours

Essential

• Strong work ethic
• Company & customer focused
• Structured & methodical approach to tasks
• Efficient & consistent record keeping
• Personable & outgoing personality
• Good literacy & numeracy skills
• Excellent communication skills
• Accuracy & eye for detail
• Calm manner in busy office environment

Desirable

• Sales / support driven

If you don’t have all the desirable skills listed, please don’t let that stop you from applying. We value potential and a willingness to grow.

Benefits

• 25 days holiday (pro rata) plus bank holidays
• Pension scheme
• Competitive salary
• Employee wellbeing support
• Access exclusive discounts, wellbeing support, and more through our Perks at Work platform.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.