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The Lending Servicing Specialist I is responsible for ensuring the accurate input, verification, and maintenance of loan-related data in the bank’s operating systems. This role supports departmental operations through document review, imaging and indexing, account research, escrow-related functions, internal control activities, and the preparation and maintenance of lending procedures. The Specialist I uses job knowledge to resolve non-routine issues, including situations that require deviation from standard procedures, while ensuring compliance with all applicable regulations and internal policies.
Essential Duties and Responsibilities
• Answer all incoming phone calls and emails, including messages received in personal and departmental mailboxes.
• Input customer and loan information into the core banking system or other designated platforms and verify accuracy in accordance with departmental procedures and regulatory requirements.
• Review files to identify and address internal or regulatory exceptions.
• Scan and index documents into the appropriate system as required.
• Provide support and basic training to internal department staff and external associates as needed.
• Perform records administration and maintain organized, compliant documentation.
• Assist with the review and analysis of escrow account activity; escalate unusual or complex findings to management for further investigation.
• Ensure all tasks and departmental activities comply with applicable laws, regulations, policies, procedures, and required compliance training.
• Complete assigned reviews, reports, and tasks with accuracy and within established timelines.
• Perform other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
• Ability to read and interpret procedure manuals, business correspondence, and basic regulatory guidance.
• Ability to effectively present information one-on-one, in small groups, or to other employees.
• Ability to communicate clearly and professionally—verbally, in writing, and through email, text, and digital platforms such as Teams or Skype.
Education and/or Experience
• High School Diploma or GED required.
• Minimum of 1 year of applicable work experience (banking experience preferred but not required).
Computer Skills
• Basic operation of computers, printers, and scanners.
• Basic proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint.
• Foundational understanding of digital literacy, including internet navigation, file management, and cloud-based tools.
• Basic familiarity with communication platforms such as Teams, Skype, or email.
• Awareness of online risks such as phishing and spam.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.