Would you like to provide first-class guidance and support to the customer?
Are you a current law school student seeking a legal research internship this summer?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
As a Legal Research Intern on the Global Customer Operations team, you will receive product and tool training and provide customer support via Live Support. Your role also includes conducting legal research and resolving customer inquiries about usability and research. You will provide multi-channel support, diagnose and resolve problems, and advocate for customers.
Location: This is a remote or home-based role, open to various locations in the Eastern and Central Time Zones.
Program Dates: May 11, 2026- August 14, 2026
Eligibility: Currently enrolled 1L, 2L, or 3L law students with a graduation date of August 2026 or later.
How to Apply: Candidates must submit a resume and application.
*Must be eligible to work in the United States
Responsibilities
Conduct legal research and provide solutions to customers via Live Support chat.
Maintain confidentiality and the sensitivity of information from customer conversations.
Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
Understand customer pain points and provide an effortless customer experience
Use scripted messages appropriately and timely.
Create meaningful connections with customers and offer additional products or services when applicable.
Requirements
Be a currently enrolled student pursuing a Juris Doctorate program. 1L, 2L, or 3L law students are eligible for the internship.
Possess excellent typing skills with a minimum of 40 wpm and 85% accuracy.
Demonstrate ability to multitask and prioritize tasks effectively in a rapidly moving setting.
Be empathetic and understanding of customer needs.
Demonstrate excellent business acumen and be able to offer value-added services to customers.
Be detail-oriented and able to pay close attention to accuracy and quality of work.
Be self-driven and open to receiving and applying constructive feedback.
Possess effective written and verbal communication skills to document findings and share ideas clearly.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Salary Range
$18/hour
This position is not eligible for benefits.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: