ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Position Summary
The Non-Licensed Leasing Professional provides administrative and document-processing support to the licensed property management and leasing teams. This role is responsible for preparing lease documentation, organizing tenant records, coordinating communications, and maintaining accurate leasing files.
This is a non-licensed position pursuant to Section 2(1) of the Real Estate Exemption Regulation under the Real Estate Act (Alberta). Any duties and responsibilities of this role that relate to or engage with residential property will not go beyond the scope of Section 2(1) and the Real Estate Act (Alberta).
This role assists with leasing but does not involve any duties requiring licensing under the Real Estate Act (Alberta), except where covered by a permitted exemption.
JOB DESCRIPTION
Position Summary
The Non-Licensed Leasing Professional provides administrative and document-processing support to the licensed property management and leasing teams. This role is responsible for preparing lease documentation, organizing tenant records, coordinating communications, and maintaining accurate leasing files.
This is a non-licensed position pursuant to Section 2(1) of the Real Estate Exemption Regulation under the Real Estate Act (Alberta). Any duties and responsibilities of this role that relate to or engage with residential property will not go beyond the scope of Section 2(1) and the Real Estate Act (Alberta).
This role assists with leasing but does not involve any duties requiring licensing under the Real Estate Act (Alberta), except where covered by a permitted exemption.
Key Responsibilities (Permitted for Non-Licensed Staff)
1. Lease Administration & Documentation
- Prepare draft residential lease agreements in an administrative capacity for review, approval and signature by a licensed property or leasing manager.
- Process licensed manager-approved lease changes, renewals, addenda, tenancy notices, and supporting documents in an administrative capacity.
- Maintain accurate electronic and physical leasing files.
- Enter lease details into property management software (Yardi, Rent Café, etc.).
- Track key lease dates (renewals, expiries, insurance requirements).
- Assemble welcome packages, move-in documents, and tenancy forms prepared by licensed staff.
2. Administrative Support
- Conduct showings and arrange showings for licensed associates.
- Prepare marketing materials after approval from a licensee (but does not independently advertise or post listings).
- Support the property management team with data entry, reports, and clerical tasks.
- Assist with compiling leasing metrics, occupancy reports, and rent rolls.
3. Tenant & Customer Communication
- Respond to general, non-leasing inquiries about application procedures, building amenities, move-in requirements, and related operational information.
- Provide and receive rental applications (without discussing qualification criteria, rent amounts, or lease terms) and provide to licensed associates.
- Coordinate with tenants regarding documentation, insurance proof, and lease-related paperwork in an administrative capacity, but does not execute any documentation.
- Direct all leasing, pricing, approval, and availability questions to a licensed team member.
4. Financial Coordination (Clerical Only)
- Receive rent payments at reception and immediately forward funds to the brokerage’s trust accounting process; security deposits are received by licensed personnel and processed through trust.
- Assist with invoice tracking, utility account setup, or administrative billing tasks.
- Organize and file deposit-related documentation and move-in/move-out fee records (administrative filing only).
Restricted Activities (NOT Permitted Under Real Estate Act)
Pursuant to Section 2(1) of the Real Estate Exemption Regulation, the Non-Licensed Leasing Professional is prohibited from performing any activity that requires licensing, including:
Leasing & Tenant Interaction
- Discussing rental rates, availability, incentives, or lease terms.
- Determining or explaining security deposit amounts.
- Qualifying or screening tenants.
- Approving or rejecting applications.
- Negotiating lease terms on behalf of the brokerage or owner.
Contractual & Trust Activities
- Signing leases or tenancy agreements on behalf of the brokerage.
- Handling security deposits or other trust monies outside of reception duties.
- Issuing notices related to rent, tenancy violations, or legal obligations.
Marketing & Representation
- Posting or publishing rental listings.
- Representing the brokerage in any activity involving the procurement of tenants.
- Providing leasing or property management advice of any kind.
All restricted duties must be performed by a licensed property manager or licensed leasing associate.
Qualifications
- 1–3 years of experience in administration, property management support, or leasing support preferred.
- Strong written and verbal communication skills.
- Excellent organization and time-management abilities.
- Comfort with databases and property management software.
- High attention to detail and accuracy.
- Ability to maintain confidentiality and comply with the requirements of the Real Estate Act (Alberta).
Top of Form
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.