Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are looking for a Learning & AI Operations Analyst to join our Customer Education team.
The ideal candidate is energized by the challenge of driving measurable Customer Education impact through data and business systems. The Learning & Operations Analyst will collect, structure, and analyze data across multiple platforms to identify trends, measure outcomes, and guide strategic decisions. This role is critical to scaling Clio’s Customer Education operation, optimizing workflows, and leveraging AI to transform content creation, delivery, and insights. This role is available to candidates in our Vancouver, Calgary, or Toronto hub cities.
Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced courses, live events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.
Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (LMS), webinar platforms, certification solutions, and project management tools.
Leading initiatives to centralize training data in Clio’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth.
Expanding AI adoption across Customer Education activities including proactive training recommendations, content creation, localization, video production, and data analysis to accelerate throughput and reduce manual hours.
Leading intake and triage activities using data analysis to align team priorities with key business objectives, prioritize content upgrades, manage the team backlog, and drive evidence-based improvements to Customer Education programs.
Managing and optimizing AI-enabled internal enablement portals that help Clio’s customer-facing teams find, structure, and recommend Customer Education resources for their portfolio of customers.
Ensuring Customer Education education content strategies support Clio’s new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery.
2-4 years of experience in learning operations, data analysis, or a related field in a fast-paced, high-growth environment.
Advanced Excel skills (data validation, lookup functions, pivot tables, macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows.
Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using business intelligence tools such as Tableau, Looker, and Power BI.
A degree in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields.
Hands-on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), workflow automation, or emerging technologies to drive operational efficiency.
Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness.
Excellent stakeholder management and communication skills with the ability to partner across Product, Marketing, Customer Success, and Operations teams.
Experience in Customer Education, Learning & Development, Customer Success, Professional Services, or Education Operations.
Demonstrated experience with Learning Management Systems (LMS) administration and optimization.
Experience administering certification and credentialing programs for software solutions or related industries.
Familiarity with Asana or similar project management platforms for intake and workflow management.
This is a new role.What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.