About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.
Learning & Development Manager
Full time
Position : Department Head
Four Seasons Hotel Seoul
Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Education
A university degree or equivalent experience required.
Experience
Minimum of 3 years experience working in a managerial capacity;
Experience in hotel operations, preferably Four Seasons or other service environments or;
Experience in adult education or a similar environment;
Experience managing in diverse cultures
Desired Skills
- Proven people & team leadership skills in a hotel environment
- Excellent written and verbal communication skills to prepare, translate and deliver reports, effective presentations and to facilitate meetings
- Promote a continuous learning environment that creates an atmosphere for professional development opportunities
- Highest level of integrity and transparency
- Working knowledge is generally learned on-the-Job or through a series of professional certifications
- Requires ability to operate computer equipment including Microsoft Offices, Photoshop and Video Editing programs
- Reading, writing and oral proficiency in the Korean & English language required
- Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
- Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
- Promote a continuous learning environment that creates an atmosphere for professional development opportunities
- Apply an ethical approach to influence the outcome of situations
- Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
- Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
- Work in a safe, prudent and organized manner.
- Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
- Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
- Objective problem solving
- Business acumen
- Innovation and creativity
- Developing others
- Self-management
- Requires working technical knowledge of Labor laws.
- Working knowledge is generally learned on-the-Job or through a series of professional certifications
- Requires knowledge of the ability to operate computer equipment
- Ability to read and speak and write English.
Eligibility
- Learning program within their hotel is strong as evidenced by quantitative (Employee Engagement Survey, Retention & Turnover, GES, Forbes, LQA) and qualitative data (Learning Success Level, Performance Review rating)
- Demonstrated ability to successfully develop someone without direct reporting line
- Previously demonstrated success and credibility in providing support on corporate projects, or at another Four Seasons property
Key Functions
General
- Regularly benchmarks the learning function with Corporate Learning Success Levels
- Markets the learning function’s programs, initiatives, and Ugenius
- Prepares and produces monthly and quarterly training calendars that reflect performance gaps and learning needs
- Ensures training attendance records are maintained in Workday
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
- Is an active member of the Bluewater innovation committee
- Coordinates and organises programs facilitated by internal and external trainers
- Attends scheduled Learning conference
operational learning
- Helps drive service quality assurance program
- Partners with peers and superiors to determine performance gaps and learning needs
- Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
- Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
- Trains managers to train their employees in the needed skills area
- Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
- Maintains an effective Designated Trainer (or Learning Coach) programme
- Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
- Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
- Bases the direction for learning on a thorough Learning Needs Analysis
- Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
- Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps
- Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
- Facilitates service-related components of EMBARK for all new hires to standard
Leadership & Talent Management
- Facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
- Is certified to deliver the STEPS program (Supervisory Development Program)
- Creates and develops blended learning programs that target management competencies
- Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
- Ensures every college recruit completes a structured program with learning objectives
- Supports the HR department with the Top Talent program
Visa Requirements
- Must already possess valid work authorization in South Korea.
What to Expect: You Will…
- Ensure that operations run efficiently by following standards properly so they can keep things running smoothly within your company's facilities.
We look forward to receiving your application!