Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About the role

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

What you will do

Strategic Leadership

• Implements Vision: Create a compelling picture of how learning enhances hotel performance and aligns with business strategy.
• Establishes Strategies: Develop long-range learning and human performance strategies to execute the vision.
• Learning Needs Analysis: Conduct annual Training Needs Analysis (TNA) and produce a Training Plan aligned with property goals and budget.

People Development

• Facilitate onboarding programs (e.g., Embark, Service Foundations, Leadership Behaviors).
• Manage New Leader Orientation (NLO) to support managers through their 90-day probation.
• Maintain and develop Certified Departmental Trainers (CDTs), including coaching and workshops.
• Train managers and Planning Committee members to deliver departmental training.
• Act as an objective advisor in counseling and conflict situations related to learning.

Operational Learning

• Partner with hotel management to identify performance gaps using Glitch Reports, Guest Comment Cards, and Spotter Reports.
• Co-facilitate training activities and coach managers to ensure consistent departmental training.
• Drive standards achievement through testing, campaigns, and initiatives.

Compliance

• Manage all compliance and safety training in collaboration with People & Culture.
• Ensure hotel meet mandatory training and policy requirements.

Program Design & Delivery

• Rapidly create and adapt blended learning programs targeting management competencies.
• Prepare and publish monthly/quarterly training calendars.
• Market learning programs and initiatives internally.
• Evaluate training effectiveness through measurable results and behavioral change.

Administration & Budget

• Maintain accurate training attendance records and reports.
• Create and manage annual training budget.
• Benchmark learning function against corporate success levels.

Key Functions

• People: Build credibility, coach trainers, develop relationships with new hires, and partner with management.
• Product: Deliver core programs, update standards manuals, produce reports, and support committees.
• Profit: Measure ROI of training, analyze service gaps, and ensure budget adherence.

Physical, Cognitive, Social, and Environmental Requirements

• All requirements subject to reasonable accommodation for individuals with disabilities.

What you bring

Education: University degree or equivalent experience.

Experience:

• Minimum 3 years in a managerial capacity.
• L&D management experience preferred.
• Hotel operations experience, ideally luxury hospitality in diverse cultures.

Skills:

• Excellent communication, facilitation, instructional design, coaching, and influencing skills.
• Strong analytical and critical thinking abilities.

Knowledge:

• Adult learning principles and styles.
• Needs assessment methodologies.
• Learning technologies (e-learning, distance learning).
• Evaluation models (e.g., Kirkpatrick’s 4 Levels).
• Project planning tools and processes.
• HR systems integration (recruitment, performance management).
• Basic budgeting and financial management.
• Current industry trends in workplace learning.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Schedule & Hours: