Department:

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

As a Learning Data Analyst on the Southwest Airlines University (SWA U) Business Intelligence Team, you will transform raw data into actionable insights that shape learning strategies and improve performance across the organization. Using your expertise in data analysis, dashboard creation, and data integration, you will deliver clear and impactful visualizations that empower leaders to make informed decisions. Your work will measure the effectiveness of training programs and optimize resource use within Southwest Airlines University, ultimately driving operational excellence and supporting the growth and development of our People. By turning data into knowledge, you will play a vital role in strengthening Southwest Airlines’ commitment to learning, innovation, and delivering exceptional experiences for both Employees and Customers.

Additional details:

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Applies knowledge and Customer needs analysis to create the proper solution to meet the need
Analyze and mitigate risk related to tools and projects
Partners with Senior Learning Business Intelligence Analysts as necessary for project success
Applies knowledge of data cleansing techniques and tools such as Alteryx, data visualization tools such as Tableau and other data analytics tools, to create insights to support data and visualization requests
Applies knowledge of SQL, Python or other reporting languages or tools, to create and maintain advanced solutions for reporting training data
Provides data troubleshooting for Business Customers
Gather and interpret requirements to transform business needs into actionable data presentation requirements and present findings
Ability to apply general rules to specific problems to produce answers that make sense.
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to quickly recognize and clearly define problems to systematically analyze and weigh alternatives to propose solutions.
Ability to work under stressful situations and manage time effectively
Ability to prioritize tasks to meet department objectives and goals
Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects
Understanding of Company policies (ex: Appearance and Attendance) and expectations of SWA Culture
Ability to work effectively individually or in a strong Customer Service and/or team environment
Willingness and ability to work nights, weekends, and travel as required
Ability to work under tight time constraints and at times, in stressful situations
Ability to design and conduct analyses, as well as synthesize recommendations
Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences

Education

Required: High School Diploma or GED

Experience

Intermediate level experience, fully functioning broad knowledge in:
- Acquiring data using various tools such as: SQL, Python, Alteryx, Qlik, Attunity, or other similar toolsets.
- Visualization and presentation experience
Preferred: Experience in Tableau, Alteryx and Excel
Preferred: Experience with reporting and query development

Licensing/Certification

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be at least 18 years of age.
Must be able to comply with Company attendance standards as described in established guidelines.

Pay & Benefits:

Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***Profit Sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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Learning Data Analyst

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