With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives. Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).Job Description
Key Accountabilities
Workplace experiences:
Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting Sales to Target: To actively work the leads and be efficient, ensuring that we achieve agreed strike rates and responsible for achieving the minimum talk times and productivity. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Quality of work produced: Maintaining and treating client’s information in a confidential manner. Follow prescribed scripts to ensure compliance as measured by our Quality Assurance assessments. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Education
Bachelor`s Degrees and Advanced Diplomas, National Senior Certificate/ Matric (Grade 12) (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised