Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Who you’ll be working with:
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!
You will be responsible for the following:
Set priorities and technical direction for change management activities across the portfolio, ensuring alignment with overall Workplace Experience strategy and business objectives.
Define and execute a structured change strategy and plan (stakeholder mapping, change impacts, readiness, communications, training, adoption, and reinforcement) for work tools, tech support, IAM, and AI changes.
Perform change impact assessments and readiness checks; translate findings into targeted interventions for different personas (end users, support teams, approvers, and leaders).
Exercise sound judgment to proactively identify, assess, and resolve complex or ambiguous change-related problems and escalations, mitigating risks to adoption and business continuity.
Build and run the communications plan (cadence, channels, artifacts, FAQs); ensure messaging is simple, timely, and aligned with leadership narratives.
We’re looking for:
Bachelor’s degree holder of any computer related course. With 3-5 years of experience in change management or adjacent roles (e.g., program management, IT service management, enablement) within enterprise technology environments.
Demonstrated delivery of change for at least two of the following: employee work tools, IT support/ITSM processes, IAM (e.g., access models, MFA/SSO, access reviews), or enterprise AI enablement.
Familiarity with structured change approaches (e.g., ADKAR-style methods), ITIL-aligned service operations, and basic governance for risk and compliance.
Change management (e.g., Prosci/ADKAR, ACMP-aligned training), IT service management (e.g., ITIL 4 Foundation), Project/program management (e.g., PMP, PRINCE2 Foundation/Practitioner) certifications a plus.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package