Lead UX Conversation Designer

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Mission
Salesforce is shifting from intent-based chatbots to autonomous, multimodal agents that plan, decide, and act across clouds. As a Lead Agent Behavior Designer, you design how these agents behave over time. You shape how they reason, take initiative, use tools, ground their actions, and recover from errors in text, voice, and visual surfaces. You turn product goals into reliable agent behavior that works for real users in complex enterprise environments.
You influence teams through craft, clarity, and deep multimodal expertise. You create behavioral patterns, voice strategies, and reusable structures that help engineering and PM teams ship consistent, trustworthy agents.

Core Responsibilities

(Lead-level: pattern ownership, cross-team guidance, forward-deployed impact, but not org-wide governance)

Agent Behavior and Multimodal Action Design

• Design how agents plan, act, confirm, and recover across text, voice, and UI surfaces
• Define behavior signatures for initiative, tool use, grounding, and decision quality.
• Shape visual and voice cues that help users follow agent reasoning and task progress.

Voice Agent Design and Turn Management

• Design how voice agents listen, speak, interrupt, and confirm across long tasks.
• Write natural speech patterns that support pacing, grounding, and user confidence.
• Model edge cases: silence, barge-in, latency, and state loss.

Reasoning, Memory, and Context Handling

• Partner with engineering and Ontology to define how the agent uses memory, evidence, and retrieved context.
• Identify gaps in state tracking, grounding, and contextual drift.
• Propose fixes based on transcripts, logs, and failure signatures.

Tool Use and Orchestration Patterns

• Design behaviors for when agents choose tools, how they report actions, and when they ask for user direction.
• Document patterns that clarify tool boundaries, confirmations, and rollback paths.
• Prototype sequences that show how multimodal actions support user understanding.

Prompt, Instructional Logic, and Behavior Rules

• Write prompts and behavioral instructions that shape reasoning, tone, and decision steps.
• Tune prompts for text, voice, and multimodal scaffolding.
• Translate ambiguous product goals into clear behavioral instructions for engineering teams.

Reusable Agent Patterns and Behavior Libraries

• Create templates for confirmations, grounding, multimodal transitions, tool sequences, and recovery moves.
• Document patterns in a format that partners can adopt quickly.
• Validate new patterns through delivery work, customer pilots, or controlled testing.

Agent Evaluation and Drift Detection

• Apply agent heuristics to measure clarity, context use, respectfulness, and action quality.
• Identify drift in reasoning, tone, or tool choice across modalities.
• Share clear findings and propose changes grounded in observable behavior.

Cross-Cloud Delivery and Partnership

• Lead design for projects that require strong partnership with engineering, PM, and Trust.
• Highlight where behavior, memory, or tool gaps affect user outcomes.
• Help teams adopt agentic patterns that meet quality, safety, and tone standards.

Mentorship and Skill Development

• Guide designers in multimodal and agent behavior craft.
• Model best practices for testing, failure-mode analysis, and pattern reuse.
• Share examples, reviews, and artifacts that raise quality across teams.

What You Bring

• Deep experience designing for agentic systems, reasoning behavior, and multi-turn workflows.
• Strong writing for both voice and text.
• Skill in shaping agent behavior across modality shifts.
• Knowledge of memory models, plan-and-act loops, and RAG-driven reasoning.
• Ability to diagnose agent failures through logs and behavioral signatures.
• Experience creating reusable behavioral patterns that scale.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $184,000 - $253,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.