LEAD TRANSPORTATION ASSISTANT (CALL CENTER)

LEAD TRANSPORTATION ASSISTANT (CALL CENTER)

Department: Department of the Navy

Location(s): Naval Station Complex, San Diego, California

Salary Range: $63835 - $82983 Per Year

Job Summary: You will serve as a LEAD TRANSPORTATION ASSISTANT (CALL CENTER) in the Navy Household Goods (HHG) Personal Property Shipping Office (PPSO) Section of NAVSUP FLC SD GF.

Major Duties:

• You will be responsible for ensuring that the work assignments are equitably distributed and carried out, ensure the timely accomplishment of the assigned workload and ensure that all employees on the team have sufficient work to keep them occupied.
• You will research, compile, and evaluate data to identify patterns, causal factors and failures and determine solutions.
• You will determine the underlying cause of discrepancies so that action can be taken to prevent future problems.
• You will use a variety of communication, negotiating, and interviewing techniques to listen, understand, explain and resolve complex processes and procedures.
• You will determine and advise on the various methods of movement, i.e. Government Bill of Landing (GBL), Personally Procured Move (PPM). etc.

Qualifications: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector performing work requiring the application of an extensive body transportation regulations, methods and practice to perform a wide variety of interrelated or nonstandard transportation support assignments and resolving a wide range of problems/issues related to the movement and storage of personal property. In addition, experience investigating complaints or errors that require reconstructing and reconciling incomplete information, conducting extensive and exhaustive searches for required information, or performing actions of similar complexity. Examples of specialized experience are as follows; 1) Experience performing a wide range of personal property shipment management functions including household good entitlements, personal property counseling, inbound and outbound shipment management, temporary storage and non-temporary storage; 2) Experience determining and advising on entitlements or procedures related to the type of quantity of personal property that can be moved at government expense, storage entitlements, mover's liabilities and prohibited items; 3) Serve as point of contact resolving problems and ensuing that the work of Transportation Providers and/or contactors engaged in the physical handling and movement of household goods comply with applicable service tenders, solicitations, contact specifications and other government regulations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Click the Apply Online button to create an account or log in to your existing USAJOBS account. To apply for this position, you must provide a complete Application Package which includes: 1. Complete resume with relevant experience, job title, duties and accomplishments. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. 2. Supporting documentation Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Your complete application must be received by 11:59 pm Eastern Standard Time (EST) on 03/10/2026. Applications received after 03/10/2026 will generally result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed. NOTE: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: https://mydon.usajobs.gov/Account/Login select Application Status, and click on the more information link under the application status for this position. Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately. You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.

Application Deadline: 2026-03-10