Lead Trainer

Job Family:

EBO Training (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Conduct engaging and comprehensive training sessions for new hires and current employees on end-to-end Revenue Cycle Management (RCM) processes, including tools and best practices.
• Deliver specialized modules on AR Calling, Medical Billing, Eligibility & Benefits, Denials, Claims Processing, Payment Posting, and related topics.
• Design, develop, and update effective training materials, Standard Operating Procedures (SOPs), process documents, assessments, and assignments.
• Evaluate training effectiveness and learner performance; provide constructive feedback for continuous improvement.
• Collaborate with operations and quality teams to identify training needs, skill gaps, and coaching opportunities, ensuring training content aligns with business requirements.
• Provide ongoing floor support for process clarifications and performance enhancement.
• Maintain accurate training and coaching records, performance reports, and ensure completion of training deliverables within project timelines.

What You Will Need:

• Minimum 3–5 years of experience in RCM Training or similar roles within US Healthcare.
• Strong knowledge and hands-on experience in end-to-end Revenue Cycle Management processes, including billing, payment posting, denial management, and AR follow-up.
• Excellent communication, presentation, coaching, and facilitation skills.
• Ability to manage multiple batches and deliver impactful coaching/training sessions both online and in-person.
• Strong analytical and problem-solving abilities.
• Ability to design training programmes and complete deliverables within strict deadlines.
• Prior experience as a Process Coach or RCM Trainer is highly preferred.

What Would Be Nice To Have:

• Prior freelance or contract training experience in the RCM domain.
• Exposure to multiple RCM domains (such as AR Calling, Billing, Coding, Posting, etc.).
• Experience in curriculum creation or process documentation

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

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