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Job Responsibilities:
The goal of the role is to centralize communication between testers and Apple Language QA Leads and/or Client and assist Project Managers in coverage management.The Lead Tester is responsible for the overall quality of their language at an account level.
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks (75% of time allocated)
• Reviewing, verifying, editing, scoring, translating, and reporting on copy across a broad scope of media and content types.
• Perform full Quality Assurance (QA) on the different platforms, and testing environments (including Production), as required by each Project
• Report and file bugs. Problem solve, provide clear suggestion/feedback, and effectively communicate critical information and describe issues.
Coordinates the linguistic team (10% allocated time)
• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client’s Language Leads
• Support linguists in understanding corrections resulting from the arbitration process
• Acts as liaison for terminology, style issues, product features & questions
• Responds to testers’ queries
• Supports linguists in asking any questions during production and escalates to Welocalize and/or client as needed
• Profile matching and assigning work/content types to the linguistic team
• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
• Supports the onboarding of new linguists (when applicable)
• Reviews and evaluates language tests of potential candidates
• Identifies linguistic-specific training needs for content review teams; creates, maintains, and delivers the linguistic training program
• Coaches and mentors linguists
• Identifies challenges and underperformance and makes recommendations regarding reallocation of products, content or services
• Communicates content reviewer team assignment preferences to PM team and flags to the Quality Team if linguists need to be replaced
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Quality management planning and execution (10% of allocated time)
• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
• Defines and agrees on quality expectations per language
• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
• Ensures language level quality oversight by KPI tracking and status reporting
• Plans, performs and tracks LQAs , if applicable
• Drives the arbitration process
Client engagement (5% of allocated time)
•Attends meetings with client’s linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
• Documents meetings with client and follows up with linguists to make sure everybody is aligned
• Liaison between the client and the broader Welocalize linguistic team
• Ensures client’s feedback is implemented
• Performs direct reviews with our client SMEs, where applicable
Manages linguistic assets
• Creates and maintains linguistic assets
• Maintains client facing documentation
• Communicates asset updates to linguistic team
Additional Job Details: