About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer
In this role, you will:
Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong Experience in Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
Experience with engineering automation solutions using shell, powershell, python scripting.
Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage
Worked on Venafi Certificate Management System.
Good business communication skills in English
Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM
System Knowledge & Analysis
Strong Experience and Knowledge in ITIL Practices,
Own 24x7 production stability for Commercial Lending data applications (IHUB ecosystem)
Lead L2/L3 incident triage, root cause analysis, and resolution for:
Data load failures
Certification breaks (Actuals, Facilities, Collateral, Deals, Affiliates)
SLA and regulatory timeline risks
Act as Incident Commander for high-severity (P1/P2) issues and regulatory-impacting events with demonstrated ability in leading high-severity incident resolution
Ensure production readiness for releases, data loads, and calendared regulatory runs
Strong knowledge and experience in Batch & SLA & Problem & Change Management practices
Strong appetite towards automations and process improvements and continuous service improvements (CSIs)
Job Expectations:
Technical:
Ensuring all the applications and systems are up and running fine for customers.
Handling all production support escalations and MIM calls during India day hours and resolving the issue with minimum TTR.
Doing trend analysis and taking proactive measures for frequently occurring issues.
Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.
Troubleshooting Application and Autosys Batch job issues.
Game Plan review and Coordination of CR Implementation/Execution.
Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.
Process streamlining for Incident management, Change management, Problem management.
Motivate team members and promote a strong sense of support, ownership and urgency
Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.
Drive automation to reduce the manual efforts performed by the team.
Participate with Technical Architect, DBAs and development team in defining and validate user requirements (technical), coordinating system updates, installing upgrades and patches
Non-Technical:
Excellent verbal and written communication skills and ability to communicate with US partners directly.
Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.
Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events
Good problem solving and analytical skills
Participating in applications/systems upgrade testing and updating the relevant documentation
The flexibility to work in ad-hoc shifts when required.
The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
Proven knowledge of diagnostic and support tools used in the application support environment
Posting End Date:
28 Apr 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.