Lead System Service Engineer

Job Description Summary

We are seeking a highly skilled and motivated Lead System Service Integrator to join our dynamic team and contribute to the seamless integration and servicing of our complex medical systems.

Job Description

Position Overview:

As a Lead System Service Integrator, you will be the single point of contact for service engineering deliverables globally across multiple programs and various post-market activities. You will be responsible for ensuring the on-time delivery of service product features, service verification, training content development, and service process validation. Additionally, you will harmonize service processes and procedures across multiple product teams.

The role requires collaboration with all functions within the organization and will involve the entire product lifecycle from definition to verification/validation and post-market engineering support. You will enhance service technology by integrating customer data, improving product reliability, and ensuring compliance with industry standards.

Key Responsibilities:

• Develop and implement serviceability strategies, including troubleshooting protocols and preventive maintenance plans
• Collaborate closely with cross-functional teams to design and implement system service integration strategies
• Develop service design concepts based on user needs and ensure their allocation to subsystems.
• Ensuring that MI systems, subsystems, or component designs meet service requirements, from install, troubleshooting, repair, to preventive and proactive maintenance. 
• Strategize and lead the development of service documentation and training to ensure product success over its lifecycle.
• Proactively manage cross-functional interdependencies to avoid execution gaps or delays in service deliverables.
• Work closely with online centers, field engineers, customers, and program leadership to align project deliverables with larger programs.
• Monitor system performance metrics and provide regular reports to management highlighting areas for improvement.

Qualifications & Skills:

• Bachelor’s degree in engineering (Biomedical, Electrical, Mechanical, Software, or related field). Master's degree preferred but not required.
• 5-7 years of experience working with cross-functional, global teams, with at least 3 years in a service lead/project leadership role.
• Experience with medical imaging devices would be advantageous.
• Experience responding to internal stakeholders and customers.
• Ability to facilitate and manage online meetings with large attendance and unplanned issue resolution.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced, multidisciplinary setting and manage multiple tasks efficiently.
• Excellent interpersonal skills with the ability to collaborate effectively across multi-disciplinary teams.
• Detail-oriented mindset with a focus on quality assurance and risk mitigation.
• Willingness to travel occasionally for service support and field integration activities.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. 

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No