Job title: Lead Supervisor – Retail Banking, Fixed Supervision Team
Division: Supervision, Policy & Competition
Department: Retail Banking
Salary: National (Edinburgh and Leeds) ranging from £59,100 to £69,666 and London from £64,900 to £76,500 (salary offered will be based on skills and experience)
This role is graded as: Lead Associate - Regulatory
Your recruitment contact is Cameron Nunn via Cameron.Nunn@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).
The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.
Role responsibilities:
Plan, prioritise and allocate proactive and reactive work alongside the Manager to drive clarity, momentum and high‑quality supervisory outcomes across the team
Lead, coach and mentor junior colleagues, providing guidance and oversight that builds capability, strengthens performance and ensures timely, accurate case progression
Deputise for the Manager when required, offering steady leadership that maintains operational continuity and supports assured decision‑making
Analyse firms’ business models, strategies and risks, using sound judgement to identify potential harms and shape assertive, effective supervisory strategies that protect consumers and markets
Deliver your own priorities while guiding the team’s output, ensuring both align to the FCA’s strategic priorities and enhance overall regulatory effectiveness
Respond to emerging issues and industry developments, forming clear, informed views that help internal and external stakeholders navigate complex regulatory challenges
Collaborate across the Directorate, wider FCA and external bodies to build strong, inclusive relationships that support joined‑up supervision and reinforce the FCA’s commitment to diversity and inclusion
Drive continuous improvement and contribute to wider departmental initiatives, identifying sector‑wide risks and enhancing processes to deliver better outcomes for consumers and the industry
Skills required:
Minimum:
Prior experience in identifying consumer harm and developing/implementing supervisory strategies to mitigate risks
Proven experience in building and managing relationships with stakeholders at all levels, including senior management
Demonstrable experience in managing, coaching, and developing other team members and effectively delivering work through others
Essential:
Strong oral and written communication skills for building and maintaining good relationships with stakeholders, including engaging with and presenting to senior management
Strong focus on operational effectiveness as demonstrated by an ability to help organise, manage and understand conflicting priorities and allocate work within the team
Ability to manage complex and large pieces of work with minimal oversight, including experience of managing through change and balancing conflicting priorities
Ability to think critically about the strengths and weaknesses of firms’ business models, strategies and culture to identify relevant risks, issues and themes and arrive at appropriate judgements, identifying harm and developing/implementing supervisory strategies to mitigate risks
Strong people skills to build and share understanding relationships with senior management and stakeholders
Curiosity and motivation to continually learn about and investigate issues, and willingness to develop yourself and the team, taking on new responsibilities and adopting a flexible and pragmatic approach to your work
An understanding of FCA supervision including use of interventions/tools, risk management and prioritisation approaches
Benefits:
25 days annual leave plus bank holidays
Hybrid model with up to 60% remote work
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: Our Hiring Approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
Timeline:
Advert Close: Sunday 11th January at 23:59
CV Review/Shortlist: Tuesday 13th January
Case Study: w/c 19th January
First Interview: w/c 2nd February
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.