Lead Service Support Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.)

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. 

Join Thermo Fisher Scientific as a Lead Service Support Representative, where you will play a critical role in supporting laboratory operations that drive scientific research and innovation. In this position, you will serve as a key liaison between customers, service vendors, and internal teams—ensuring seamless delivery of essential lab services.

This is an opportunity to combine operational excellence, customer focus, and scientific support in an environment where your work directly contributes to impactful outcomes.

What You’ll Do

As a Lead Service Support Representative, you will:

• Serve as the primary point of contact for laboratory service coordination & escalation
• Support problem resolution and escalation at account as needed
• Manage and process work orders to ensure timely execution
• Coordinate vendor services and schedule maintenance activities
• Maintain accurate asset and equipment records
• Follow established, approved procedure for high dollar repairs
• Oversee inventory management, including stocking and tracking supplies
• Support equipment installation and lifecycle management
• Receive, inspect, and verify incoming shipments
• Perform routine maintenance on select laboratory equipment
• Assist with hazardous waste collection and consolidation in compliance with safety standards
• Identify and implement process improvements to enhance service delivery
• Adhere to all Thermo Fisher and customer security and safety procedures
• Other appropriate duties as assigned

What We’re Looking For

Minimum Qualifications:

• High school diploma or equivalent with 4+ years of related experience

OR

• Associate’s degree in a related field (bachelor’s degree preferred)
• Strong proficiency in Microsoft Office (especially Excel and Outlook)
• Demonstrated success in a customer facing position
• Must be able to read, write and speak English
• Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific

Preferred Experience:

• 2+ years in laboratory operations, inventory control, or customer service environments

Key Skills:

• Strong organizational and coordination abilities
• Customer-focused mindset with excellent communication skills
• Attention to detail and ability to manage multiple priorities
• Problem-solving and continuous improvement orientation

Physical/Environmental Requirements:

• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
• Able to lift, push and pull 30-50 pounds as required
• Able to use material handling equipment such as push carts and pallet jacks
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, facemask and/or safety gloves

Why Join Us?

At Thermo Fisher Scientific, you’ll find more than just a job—you’ll discover a career where you can grow, contribute, and make a difference.

• Meaningful Impact: Support research that advances science and improves lives
• Career Growth: Develop your skills in a dynamic, global organization
• Collaborative Culture: Work alongside colleagues who value integrity, innovation, and teamwork
• Purpose-Driven Work: Be part of a company where every role connects to our Mission

Our Employer Value Proposition reflects this commitment—offering an environment where careers are built, innovation thrives, and your work creates real-world impact.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $25.12–$37.68.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards