Lead Server - Full Time

The Lead Server opens/closes the food and beverage service areas, gives direction to servers as necessary and ensures that all newly seated guests receive immediate attention, take their orders and serve their food and beverage requests promptly and courteously.

QUALIFICATIONS

• High school diploma or equivalent education
• Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least one year of previous similar experience and previous experience as a server

 

RESPONSIBILITIES/DUTIES

• Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease. Communicate menu specials and changes; answer questions and take guest orders accurately
• Ensure that work stations are properly refilled at the beginning and end of every shift. Perform all assigned side work duties (polishing, rolling, organization, etc.) and participate in the continuous cleaning and up-keep of all Food & Beverage areas
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
• Attend all pre-meal meetings
• Serve all food and beverage items that meet strict standards, as outlined by the menu specifications work sheets. Prepare and serve soft beverages according to specifications prescribed by standard operating procedures. Use the proper garnishes, china, glassware, and flatware for all food and beverages
• Verify the accuracy of prices, State and Federal taxes, tips and other charges on all guest checks and accurately operate the Point of Sales system per the Operations Procedures Manual
• Maintain responsibility for all guest checks issued and immediately notify the Food & Beverage management staff of any walk-outs
• Maintain responsibility for par stock inventory control on a daily basis. Complete requisition forms for all supplies as needed
• Maintain accountability of cash tips ensuring there be no commingling with any cash bank
• Handle and count cash, make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures
• Ensure that Food & Beverage management is informed of members/guests who may be intoxicated.  Any member/guest who is clearly intoxicated is NOT to be served
• Troubleshoot and make recommendations regarding issues relating to business activity, menus, equipment and point of sale system
• Provide assistance with the execution of duties and tasks assigned by the management team
• Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards
• Assist management staff team in maintaining proper sanitation procedures and that these procedures are consistent with local ordinances
• Handle any problem that might arise both courteously and professionally
• Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram
• Understand members and guests’ comments and complaints and forwards that information immediately to supervisor
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division
• Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc
• Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards
• Special projects or other duties as assigned
• Referral Bonus
• Hourly Rate begins at $10.00 per hour, based on experience. Plus gratuities.

Our benefits may include:

• Medical/Dental/Vision
• Health Savings Account with employer contribution
• Life & Disability insurance
• 401(k) plus employer match and employer contribution
• Pet insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA Tour golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position is a team lead