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As part of the Advancing Community Connections and Empowering Student Success (ACCESS) Office, the Lead Retention Specialist develops, implements, and assesses data-driven strategies to support student persistence towards graduation at the Max M. Fisher College of Business. This role provides targeted outreach and manages referral intakes for students experiencing academic, financial, or personal barriers to degree completion and develops individualized interventions to help them succeed.
The Lead Retention Specialist partners cross functionally with Fisher’s undergraduate and graduate programs offices as well as university groups such as Student Financial Aid, Student Advocacy, and Academic Support Services to support student’s individual needs through coaching, enriched academic programs, and other topics related to student success.
This position, in collaboration with the Associate Dean for Special Projects, collects and analyzes data to support different intervention programs. Works closely with the First-Year Transition Specialist and the Lead Student Growth & Development Specialist to ensure continuity of support and has oversight of students identified as at-risk or in need of direct intervention. By developing these programs, monitoring progress and addressing obstacles early, the Lead Retention Specialist helps align college-level retention strategies with institutional student success goals
Required Qualifications
Bachelor’s degree or an equivalent combination of education and experience. 6 years’ experience working with and developing academic programs and/or managing and overseeing events. Strong interpersonal and written communication skills.
Demonstrated public speaking skills. Ability to work with faculty, staff, students, and external organizations. Ability to manage multiple assignments with varying priorities and competing deadlines. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Ability to prioritize and manage multiple projects and stakeholders. Ability to maintain a professional demeanor and uphold confidentiality.
Desired Qualifications
Master’s degree or an equivalent combination of education and experience; Experience working in academic environment; Experience with computer productivity software, internet and university Student Information System (SIS), resources and curriculum; Knowledge of college student development; Knowledge of university procedures. Broad knowledge of financial aid and academic policies.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.