Lead Representative, Accounts Receivable Customer Operations

Remote Hours: Monday - Friday

What Accounts Receivable Specialist Lead contributes to Cardinal Health

The Accounts Receivable Team Lead performs day-to-day A/R functions in addition to leadership duties to the A/R team, with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently.  The A/R Team Lead will work within the scope of responsibilities as dictated below with guidance and support from Insurance & Billing leadership teams.

Responsibilities

• Acts as team supervisor in supervisor’s absence, or as otherwise necessary or required.
• Provides ongoing leadership and support to associates to ensure that day-to-day service and production goals are met.
• Assists management in monitoring associates’ goals and objectives daily; motivates and encourages associates to maximize performance.
• Provides ongoing feedback, recommendations, and training as appropriate.

• Accurately conveys information regarding billing/denials trends which will aide individual departments requiring billing.
• Mentors new hires; assists management with motivating and coaching employees to succeed.

• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and weekly company meetings as required.

Qualifications

• High School diploma or equivalent preferred
• 3+ years’ experience with insurance billing and processing claims preferred
• Full knowledge of all areas of accounts receivable specialization preferred
• Intermediate knowledge of insurance portals; familiarity with a variety of medical and/or insurance terms or practices preferred
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Intermediate level of MS Office proficiency

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks

• Works on projects of limited scope and complexity

• Follows established procedures to resolve readily identifiable technical problems

• Works under direct supervision and receives detailed instructions

• Develops competence by performing structured work assignments

Anticipated hourly range: $22.30 per hour – $32 per hour
 

Bonus eligible: No
 

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 12/3/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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